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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy and straight forward, but the color is not quite good for my skin. It's a bit too tan. I'll be contacting LUMINESS for a color change.
When I received my products from luminous, nothing had instructions. I don't know what to do with these products because I don't know how to use them. What gets used first what get you second how to apply them nothing to apply them with there's no brush no pads no nothing. Other than that, it was fine.
The product turns my face orange and I was charged for more makeup without my consent.
I like the foundation and the highlighter not so much the palette.
Hey Valerie, It was a pleasure speaking with you regarding the recent review you left with us. We assisted you with an 85% discount on your trial. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Your product did NOT cover my dark spots. I was NOT please with the coverage as you advertised.
Hey Ida, We recently tried to contact you but were unable to reach you. We are sorry to hear the foundation did not provide the coverage you were aiming for. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you achieve that ideal coverage for your skin. For additional application tips, you can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
The can is way to hard to use you need 2 hands to push the aerosol top down. I have some arthritis in my hand but this just too hard
Hey Rita, It was a pleasure speaking with you regarding the recent review you left with us. We are truly sorry the makeup was not for you. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
They'll charge your card back to back on shipping and full price. You can put it on light or full coverage, but will need other make up products for blending.
It's light weight it's like your skin can breathe.
Look above to read the samething I could also say the color matching is not perfect
My items were frozen solid with freezing temps and was left in my mailbox
I'm still deciding on what has thawed if I like it or not
Hey Terah, We have recently tried to contact you but were unable to reach you. We are sorry to hear your items froze due to the freezing temperatures and wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Very good coverage and excellent products. Will buy more for sure
Love the foundation! So light and beautiful! Easy to apply and color is perfect. Love pad with eye shadows, powders, blush, etc.
I love the product and have enjoyed experimenting with it. There needs to be more instructions but I called and had my questions answered.
Service was amazing, make up is wonderful! I have already recommended the products to several friends.
My experience was a very positive one. I ordered mine on line so I didn't have the opportunity to talk to any of the customer service reps. The on line experience went smoothly.
Hey Jane, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Looking forward to trying all the make up. I am excited to see how the air brush make up works.
Professional and handled my request promptly. Able to speak with a person rather than an AI bot.
Hey Mary, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Very easy process. And a quality product. And a great value for my money.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Linda, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️