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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Stole nearly $400 or more out of my account that DID NOT HAVE PERMISSION TO DO SO. Charged my account 4 times since December 2024. I have never received NOTHING from Luminess. Never have you permission to charge my account for anything. I want ALL my money back. I will go Social media with this I promise you that. Facebook people needs to know about this. How Luminess steels peoples money...
UPDATED: I received my shade exchange and it was PERFECT! I was told there was no need to return additional items. Keep them and try them for free! No commitment to return or pay for the additional items I received. Best customer service team I have dealt with and trust me, I am an online shopaholic!
ORIGINAL REVIEW: I ordered the Silk Foundation spray trial kit. 3 products but received a bag full of products that I did not request to try. So sending ALL this back is a hassle if I decide to keep the foundation trial kit. My shade was off but the call to customer service was handled swiftly and friendly and I will receive a new shade to try soon. My only complaint is that you can't process returns on line and MUST speak to an agent to obtain an RMA #.
Hey Stephanie, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I live in Colorado and it is extremely dry this time of you. I have bought this foundation before and loved it however, I was living in Arkansas at the time where it is much more humid. I ended up getting the hydrating primer with my spray on foundation and it's amazing. It has great coverage and lasts all day. It doesn't feel super heavy on my skin. Definitely recommend!
IThe product made my skin way oily for days and now I have three pimples on my face. I can't use this product. Sorry
Ease of application. Lasts all day.
I took the quiz and it said 050 was perfect.
I little on the orange side. I don't hate it but not in love. I may get a lighter shade and use the 050 for contouring.
I have used the product for over a week and not sure, but I don't think my skin is agreeing with the product. Face breaking out in several places. Over 60, my face does not break out. Also, the color is not right, needs to be lighter.
It took awhile to get it. I didn't like the foundation. So I didn't try any of the other products. Sending everything back.
Hey Janet, We have recently tried to contact you but were unable to reach you. We are sorry to hear you did not like the foundation and would love to understand more about your dissatisfaction with the products to ensure you are completely satisfied. For further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
It was delivered in a soaked box because one of the products was not closed right. I am not happy with the airbrush shade and I am struggling to get in contact with customer service to remedy this.
Hey Kathleen, We are reaching out regarding the recent review you left with us. We are sorry to hear the products arrived in a soaked box and the shade was not a match for your skin. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
However, if you require further assistance with your account, you can contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
The product goes on somewhat streaky and has a lot of yellow tones. Also the brush sheds quite a bit.
Hey Donna, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too yellow. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Regarding the brush, we would love to assist with a replacement. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
It's an easy make up for mornings on the go. Just simple moisturizer and LUMINESS products then I'm out the door. It cuts my time in half. Only problem is the applicator brush fell apart after two uses. The bristles started falling out and after 2nd use a large clump fell out and I had to throw it away
Hey Doris, It was a pleasure speaking with you regarding the recent review you left with us. We assisted with a replacement for your brush. Kindly allow 1-2 business days for processing and 5-7 business days for delivery. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
It's an easy make up for mornings on the go. Just simple moisturizer and LUMINESS products then I'm out the door. It cuts my time in half.
I received my product pretty fast and love it. I look forward to ordering again soon. I am interested in the eyeshadow pallet and the black eyeliner.
I absolutely love Luminess! It is amazing how it transforms your complexion into perfection!
It only takes a minute to apply. I encourage every woman to try this product. You won't be disappointed. I promise!
Thank you so much for this product!
This line does not cover any of my redness. It leaves marks on face from glasses touching skin and when wiping nose. Doesn't stay on. Takes a long time to dry. Creases. Not for me.
Hey Urime, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
This line does not cover any of my redness. It leaves marks on face from glasses touching skin and when wiping nose. Doesn't stay on. Takes a long time to dry. Creases. Not for me. Will return. I do not like that you make returns a hassle. We shouldn't need to talk to a rep before we return.
It's not the same shade I had prior. I would like change the shade
I had a sprayer from Tempu which lasted a couple of years and I thought it was doing a good job. The compressor went out. I checked all kinds of reviews etc for a new sprayer. Luminess sprayer had good reviews PLUS I found a really great coupon and bought it. This sprayer is amazing! The entire kit is nice and small, prays with little or a lot. I feel my makeup is going on better, more even.
The color match was not right. However it felt great on my skin and was very light I just wished that it wasn't so orange on my skin.
Also, customer service was great. Had no issues trying to retune the product. B
I believe from watching the commercial the first sprayer possibly was better product.
As soon as I put it on I saw my texture right away and it didn't lay great on my skin
Hey Reyna, It was a pleasure speaking with you regarding the recent review you left with us. We understand your concern and were able to assist with a discount applied to your account as well as transfer you over to our Beauty Experts for a color match. If you require any further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
The color I received was too yellow and goes on my skin very dry and caky
Hey Lorena, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too yellow. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. For assistance with a color match and additional application tips, you can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kellie, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the charges debited from your account and wanted to ensure you are completely satisfied. Upon review of the account, it shows the charges debited from your account was for the products received during your trial and for Subscribe and Save enrollment. For further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️