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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was excited to receive and try this system out. So far, I love it! Shipping took a bit longer than the website indicated, but other than that I have no complaints.
Quick and informative. I was surprised to see an additional 50$+ charge on my bank account I was not expecting. It was easily remedied after one phone call to customer service. I used this product over 10 years ago and figured this new. System would be easier.
I called multiple times and never got any call back, I was directed to chat and no one available online to chat, then they said go to online Portal for returns which doesn't exist! This is a big scam, I will never but from this site again. This feedback will be posted for other customers to know how bad is your service. Also they charge for shipping to and back, we loose money on their poor quality products. Don't buy from their site
The shipping confirmation came pretty quickly but that's where it stopped. It took almost a month for this order to come in and the push for feedback arrived two days before my order did.
Hey Nancy, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the delayed delivery of your order and wanted to ensure you are completely satisfied. We have extended your trial; therefore, your installment date would be 02/14/2025. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Great foundation perfect shade for me and also love the eyeshadow palette
Was amazed at how simple it went on and the coverage without being cakey looking.
I used the same foundation for over 15 years. Unfortunately, the company discontinued the product. I have spent over a year looking for a foundation that I liked. I'm 70 years old with very few wrinkles and lines. But I do have brown spots. I wasn't sure LUMINESS would be what I wanted. But, to my surprise, it looks natural and I love it! The color is perfect. The brown spots are faint. Application is so quick and easy! My search is over!
Very simple process. Easy to do.I like the way it feels. It is not heavy. Another out nicely with the brush
Just trying out some items. I do not wear makeup everyday, however when worn it covers everything.
I still have not received any orders from luminess, but my acct has been deducted… I'm very unhappy about this
Hey Nickie, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with your undelivered order and wanted to ensure you are completely satisfied. We would be more than happy to reship or refund this order. How would you like to proceed? If you opt for a reshipment, kindly confirm your shipping address. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
No issues with ordering, quick delivery, and no problems with products I HAVE TRIED thus far. However, the bottle of moisturizer appears to be empty or either the pump/nozzle is defective.
Donna West
Please cancel my order. I have not yet received it and no longer need it. I had to find another product. Please credit my visa accordingly.
Hey Gillian, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with your undelivered order and wanted to ensure you are completely satisfied. We have successfully submitted a refund claim for your order. Kindly allow 3-5 business days for your account to be reimbursed. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I like how it feels and the way it looks from a distance but when I look up close, it's like it just fills my pores and you can see them all. I even put an expensive primer on and it doesn't do this with my other liquid foundation. So I would say it's not the best for me on the foundation side. I like the eye shadow pallet tho!
I ordered the primer, foundation and blush and I have really loved all of them! My face just looks flawless - I am definitely ordering more!
When I loved at my invoice I saw the charges for the unordered items
Hey Terry, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
See title. Customer service was great and explained everything I needed to know very quickly. Now I'm just waiting to see if the products work or not, sure hope they do 💕
Hey Christine, We have recently tried to contact you but were unable to reach you. We appreciate the opportunity to address your concerns regarding the charges on your card and understand the confusion it may have caused. We take customer feedback seriously, and I would like to provide some clarification on this matter. For further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Foundation was to dark customer service sent me a lighter color, but it's also to dark. I can't even find a reference to the 2nd Foundation being sent in my account information.
Hey Diane, We have recently tried to contact you but were unable to reach you. We are sorry to hear both colors were not a match for your skin and wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I had to waste time and call an agent to get the product directions explained to me and i still have questions.
Hey Megan, We are reaching out regarding the recent review you left with us. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. For additional application tips, you can visit our website luminesscosmetics.com or luminessbeauty.com. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Easy process and economical. The products are great, good quality and feel great on the skin.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Reham, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had during your ordering process and wanted to ensure you are completely satisfied. Upon review of the account, we can confirm a trial order was placed. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️