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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The shade of product I selected does not appear to be the best shade for me. Is there a way the selection process could be more detailed?
This is the second time trying this company and again they sending and charging me for extra stuff I didn't order
Hey Shannon, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the additional items in your order and wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Will see have not used the product, ordering was fine. But please cancel any future membership or subscription that may be attached to this order. Thank you.
I was charged twice for an order when I only ordered one. And the amount was doubled. The product is wasteful because of the spray. The color is not what I expected. It went on splotchy. When I cal the service number they immediately refunded the higher amount. They were very helpful.
Hey Maureen, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Tried it twice. Cant master the way to wear it or put it on. Ugh.
Hey Alexandria, It was a pleasure speaking with you regarding the recent review you left with us. We are sorry to hear the foundation was not for you. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I love the coverage I get as a black woman. This make up covers perfectly
THIS MAKEUP AND PRODUCTS JUST DOES WORK WELL FOR ME MY SKIN SEEMS MUCH DRYER USING THE PRODUCTS AND MAKEUP JUST LOOKS CAKED AND DRY ON MY FACE I DO NOT PLAN ON ORDERING ANY FUTURE PRODUCTS HOPEFULLY IT WORKS MUCH BETTER FOR SOME OF YOUR OTHER LADIES THANK YOU AND HAVE A BLESSED DAY
It was ok. The product didn't work for me. My husband described as to much and very faky, just like when somebody died and they prepare the body and face with heavy makeup.
I just think my skin is not fit for this product. Might be better for younger girls
My shipment arrived intact and timely. All of the products I received are nice.
Unfortunately, as much as I wanted to love this product.It was not for me. It applied very unevenly to my skin and looked very cakey and dry.
Hey Lisa, We have recently tried to contact you but were unable to reach you. We are sorry to hear the foundation was very cakey and dry. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you achieve that ideal coverage for your skin. For additional application tips, you can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
However, if you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Overall the ordering experience was food, but it took 2 weeks for my order to show up. I began to get nervous because I almost thought that the company was a hoax. I'm not sure of that's a normal time to wait for orders, but that would be my only complaint.
Service is fine. But it's just so hard for me to push the button and get the spray out on the brush. Any suggestions?
Hey Jenet, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with not being able to press the nozzle on the spray can and wanted to ensure you are completely satisfied. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I don't wear make up much and like the light coverage it offers so it doesn't appear fake
Good shopping experience. Shipping came pretty quickly..
I love the product, it is lightweight and enjoy using it. Thank you
The product itself is amazing. Both of my teenage girls said that my face looked like it does when I add a filter to my pictures. I did half my face with make up and my boyfriend said it was weird because the color was a perfect match but the half with make up was like looking at a picture with a filter.
The only issue I had was that it took 14 days to get the product. The website gave me one arrival date and ups gave me a completely different date so it was a little hard to know when to expect the delivery.
Other than that I would 100% recommend this product to anyone and everyone!
I ordered this on January 17th with a three to five shipping day time. I finally received it yesterday and while I liked the product, I will not be ordering again.
Hey Michelle, We are reaching out regarding the recent review you left with us. We deeply apologize for the recent experience you have had with the delayed delivery of your order and the service received when inquiring about your order. However, we are pleased you did receive your package and do like the products. If you require any further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
We've had a lot of deaths and procedures in the last month and I finally got to try it out. I needed to call to change the color. Just to orangy for me. Hope Monday isn't to late to call. Just overwhelmed
Hey Jo Ann, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too orange. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Katina, We recently tried to contact you but were unable to reach you. We are sorry to hear it was not easy choosing the right shade. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. For assistance in choosing the right shade, you can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!