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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was gifted the applicator, and am looking forward to trying this type of foundation. The website easy to maneuver, easy to order.
Fine the makeup is to dry for my old skin. The color was fine but even the eyeshadow was to dry
I had high hopes for this foundation. It gives a beautiful finish….not too dewy or matte …just right in between the two. But for some reason it made my face itch. It was also too messy to apply in my opinion. I sprayed as directed but it got all over my hand, brush and sink. I wish the same formula came in a regular dispenser! Sadly, I had to return. My return was very simple and their customer service deserves ten stars. Like any foundation, the shades are tricky so I suggest contacting their support team for help before you order.
I tried to use your product but it's not for me, nothing wrong with it I'm just not used to wearing that amount of makeup
Communication was good. I do not know about product yet. I have not tried yet. I just received today 2/3/2025 late afternoon.
I thought the shipment was very long.
Also I like the foundation and it looks good however I ordered the wrong color, light medium 30 and I think I should have ordered medium 40.
Hey Anna, We have recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too light. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
I received my order in OK time. The product is good, but wasn't what I was looking for. I ended up canceling my subscription which wasn't difficult at all. Just seems you have to be thorough making sure they understand its a total cancellation of the membership.
Great color match and it is truly full coverage and SHOCKED for how light it feels on my face! I LOVE IT and HIGGGGHLY recommend! I did have a snafu though. My packing sheet said that I ordered 5 pieces so I called customer service and they said they fixed it. All I had to do once I got my package and saw that was call their amazing customer service and gave them my order number and they saw my previous call where the C.S. Lady had already fixed my order BEFORE it went out so they adjusted my order price accordingly...but i guess the true test will be when the trial date is over because I am def keeping this airbrush foundation! :)
Color was off I hated the spray fountain it did nothing but turn me orange but I enjoy the palette of make up with exception of how small it was for 50 freaking dollars I could of bought Mac make up for that price
Hey Natasha, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too orange. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
I have not opened products yet.
I am unable to review. Thank you.
I had stopped my auto delivery for a while due to too much inventory, now ordering again and hopefully better this time.
Hard to find old products I used to use
I received the product, however, the lids were cracked and broken for the makeup.
Hey Tina, We have recently tried to contact you but were unable to reach you. We are sorry to hear the lid for the makeup was damaged upon delivery and wanted to ensure you are completely satisfied. We would be more than happy to assist with a replacement for the damaged products. For further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I don't care for the questionnaire, but I had to do it. I got the product, and it leaves my skin oily. None of my other make ups do that. I will be returning
Hey Vivian, We have recently tried to contact you but were unable to reach you. We are sorry to hear the makeup left your skin oily and wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I would like to return the products (primer and foundation).
They did not work for me as shown in ads.
Hey Christina, It was a pleasure speaking with you regarding the recent review you left with us expressing that the makeup did not work for you. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Does not spread evenly- cakey would like to return- Please let me know how I can return asap thank you
Hey Missy, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Took forever to get the trial. Showed up on 1/31 after ordering 1/19. Reached to cancel trial and of course it shipped at that time.
Hey Miranda, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the delayed delivery of your order and wanted to ensure you are completely satisfied. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
52 and look 40 with this make up. Super impressed with it. I was surprised pleasantly.
Add on at check out we're declined but I still received them. Now I have to return.
Glass bottle of rose toner was completely shattered in shipping envelope, saturating the packing invoice and other products. I had to carefully wash the glass shards off the products.
Hey Shauna, We have recently tried to contact you but were unable to reach you. We are sorry to hear the Rose Serum was damaged upon delivery and wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Emily, We have recently tried to contact you but were unable to reach you. We are sorry to hear the website was difficult to navigate and wanted to ensure you are completely satisfied. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
However, if you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️