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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Need contact information to cancel I never received the product please refund my order.
I just received my order, so I haven't gotten to try the makeup yet. I hope my trial period starts from time of receiving it and not on January 15th when I ordered it.
I was skeptical to order due to so many disappointments in the past BUT i absolutely love this spray foundation! I ordered the free trial and I was impressed. This product does what it claims to. It goes on quick easy it is very lightweight on skin. I use the primer then the silk foundation. It does not settle in fine lines. Great color match also. I highly recommend
I did not like the texture of the foundation spray once applied to my face. It almost felt cakey. I shook the bottle and sprayed it on my brush and the smell from the spray was terrible. I thought it might have been my moisturizer or primer so I tried it again with a different primer. Same result. The brush was nice and the eyeshadow not too bad. But, the eyeshadow wasn't as pigmented as other shadows I have used.
I reached out to Lumimess regarding my spray foundation. I did not pick a shade that worked with my skin tone and was given top notch customer service. The Luminess rep was easy to talk to, understanding and super helpful. 10/10 would recommend
I am trying to communicate with costumer service and no one answers. The call takes hours. I need to return my try before yo buy order and no response.
Don't like all of it. Can't find how to return the items on the site. Should be in packaging.
I had some issues and they were quickly resolved. Would use them again
I like the coverage it provided, but the color is too dark for my current color (which is paler then normal due to winter). I think it will be perfect when I've gotten a little sun.
Pienso que es n gran producto pero, no me quedó para nada el tono a mi color de piel, es muy oscuro
I ordered the kit as advertised on sale. It then ask if I wanted to try another item and I declined it. It proceeded to ask about several more in which I declined. The system then showed just what I had ordered. When I received the confirmation email it had all the items I declined one it. I had to contact customer service to have them removed. I didn't want to have to go through the refund process if they shipped. I would have given more stars had this not happened.
The foundation is quite messy and takes forever to dry. Additionally, it does not stay on if you touch or wipe your face. I plan to send it back.
I was able to select a couple items with no issues. Im going to try products and reorder again
I like my products however I was not happy with the 50.00 extra taken out of my checking account when I was supposed to only pay shipping.
But that's okay now I only owe 38.00
It's was a quick and easy process making this purchase color choices were easy price was good and the bundles were nice
At present time I am unsure. The color chosen (light to medium) does mot appear to match my skin tone. It appears too dark with some orange hues in certain areas. Also I'm not certain it offers the coverage I need.
Hey Patricia, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was not a match for you. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin and achieve that ideal coverage. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Shipping took a bit long but I was so happy to finally receive it! So many nice pieces came with my offer! I am loving the eyeshadows! I tried them quickly but haven't had a chance to try everything yet! But I have a feeling I'm going to be hooked!
I am still mastering the application without an "orange" appearance.
Thank you It makes my face more smoother more younger. Thank you 😊
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kimberly, We humbly apologize for the experience you had with the additional offers and wanted to see if your account was taken care of to your satisfaction with the removal of the additional items in your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️