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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I tried the airbrush foundation but found the color was a complete mismatch. Additionally, the finish looked very dry on my skin and accentuated my pores. I canceled my subscription. I'm glad I got to sample before purchase.
The foundation match is perfect. I was nervous that it would match.
The only issue i am having currently is that my face itches near the creases of my eyes.
Love the "try before buy"! But, unfortunately, the color was too dark and too warm for my skin tone.
It took longer than expected to receive package. I personally do not care for the way the foundation coverage goes on and looks on my skin. The eye shadow is fine. I thought the foundation would be so much better based on reviews and hype. Really disappointed i will not be wearing this product.
Hey Jessica, We have recently tried to contact you but were unable to reach you. We are sorry to hear the foundation did not provide the coverage you were hoping for and wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I ordered the spray-on foundation, brush and primer to take advantage of the special. When the package arrived, there were 6 products enclosed: the 3 items I ordered plus a rose-scented serum, a rose-scented moisturizer, & a brush cleaner, which I didn't need or want. I really really don't like ANY rose-scented products.
So I called and told the agent I'd like to return the 3 extra products. She went into a very long long explanation of how 2 of them were free gifts and that the cost of all 6 totaled over $100 but I could keep all of them for about $25 plus the shipping I paid. Is all of this really necessary? It appears as a tactic to get us to buy more. So my advice is that you call them in advance and tell them exactly what you want to receive for whatever price the offer stated. I did get a partial refund but I was on the phone with them for 25 minutes and it was a pain. I do like the foundation but honestly not sure what the primer actually accomplishes.
Hey Patricia, We humbly apologize for the experience you had with the additional items and service and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
I've been using MAC cosmetics for years considering other brands didn't provide simple coverage. Luminess is absolutely 💯% fabulous. In less than 3 days the simplicity of applying the foundation with the brush has been life changing. I stopped wearing makeup due to my color match being discontinued and I'm happily refreshed through Luminess. Glad I gave it a shot.
It's a great concept. Exactly how the promotion is that's how the product is.
Easy to put on. Looks great. Thank you for a great user friendly product.
Ordering was easy. I just received the products - unable to try them yet.
I placed an order almost a month ago and still have not received my order. Supposedly it is sitting at the USPS but still do not have it. I would like to just cancel my order.
I did the try before you buy. It said I would only be charged $5.90 and it charged me $52.31.
Order# *******.
Was informed that the $52.31 was a hold. What do i need to do now, I am not impressed with the products at all
Love the coverage the product provides. Kit came with all the essentials.
Products are nice coverage is good I do believe it is over hyped. Disappointed in the brush I received it is very loose and when you use it, it wobbles
I love all the Luminess products I've tried BUT you all are too sneaky adding in extra stuff people do not order! I ordered a 29.00 pkg of primer foundation and brush MADE SURE I did not click anything else because I'm on a budget and received $200.00 worth of products! Every time I've ordered this happens! I'll use drug store from now on! I do not appreciate this!
I found it settled in my wrinkles and looked caked on my face. I was not impressed
It was easy to order and receive. So happy with all of the make up that I received.
Love the product but after a few uses the foundation/tint came out gray. It seemed to go back to the normal color after a few sprays but was a shocker when I saw a huge gray streak on my face when applying. Not sure if it was just a fluke or what.
I liked the feel but didn't cover much up, and it was a little disappointing need something else
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Nancy, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️