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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I placed a trial order and was told to pay $5.95 shipping. I was charged $43 additional dollars for no good reason. Called and emailed to no prevail. Cancel this order and do not renew. Ever. I was lured into a scheme.
It is easy to apply, the coverage is great and it does match my skin well. My only disappointment is the overspray when applying to the brush. The advertisement shows women applying this in their car I don't see how with all the overspray. My concealer was not a good match it was very light. The palette is very nice, the pigment for the eye shadow is great and the powder is very nice.
Very easy website to shop from. The shipping wasn't partner wasn't great. I got 3 different expected delivery days. And very little info on shipping progress.
My experience is perfect. I don't have any complaints.it makes me feel so sexy.
The color is not my shade. I'm not sure if this is a good investment
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I had written this but they resolved my problem.
You weren't honest about the price. How did I end up paying over $50?! I'm furious. Don't pull a switch at the end. Argh! 😣
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
It was a great experience and loving the ease on putting on my makeup.
It arrived on time and it is packaged well but I can't use it since it is not the right shade for me.
Covers my gross brown spots. It, actually, covers most of my wrinkles. It looks smooth... not "clumpy". It's a miracle in a bottle! Thank you so very much.
I got my makeup but it was too dark and makes me look orange. I love the spray and feel of the makeup
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
It was cool, too fast moving for slow readers. But the poinf got threw I love it I have Foundation and love it...
I like how it applies but it's a little too gold for me. The spray is nice but I don't feel the hydrating spray does much to be honest.
Hey Kacee, We have recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too gold. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
The foundation is very orange and not a match at all very disappointed with quality of eyeshadows too
Hey Jessica, We have recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too orange. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
I've only used it once so far and was looking at your site for a tutorial. Seems there is one for the airbrush on. I haven't worn makeup in years and was looking for some tips for older women. I think I saw a tutorial but you had to pay for it. 😒
Good easy to use! Love the brush! Satisfied with color! I do feel like a wasting product by spraying on brush! Rather stroke brush in product then apply to face!
I haven't used the product yet but it looks perfect. The colors are vibrant and beautiful
Lightweight, full coverage and perfect color match.
Luminess does what it says it can do!
The color I ordered didn't match my skin at all and was very yellow. But that is my fault.
Hey Twyla, We have recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too yellow. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
The product is Cakey on my skin. I used a lot of moisturizer before applying the product. Sorry, just wasn't for me
Hey Andis, It was a pleasure speaking with you regarding the recent review you left with us and am pleased to know we were able to assist you with your account. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!