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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Was ok,product came damaged. I just did not care for the product and did not try the broken items. Will not purchase these items.
I forgot the sealer which was my fault but have since ordered. Really great coverage and feels light. Love it
I like the products however, while placing my order and trying to figure out what I want.That process was a little difficult
This product is worth the hype. The color match is great. The product is very easy to use and not chalky. It covers my dark spots perfectly, giving me the appearance of a smooth even skin tone that last for hours.
I'm a long time user of luminess, love the product! This is my 1st experience with foundation you spray onto a brush by luminess, it's amazing!
Is very complicate to get of hold of some to assist with a return.
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
*******/10 rating from me! Looks flawless. Will be using for my wedding (and everything else from now on).
The foundation showed the imperfections in my skin and kept moving when I would add the powder and other makeup products. It just wasn't for my skin.
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I like the idea but I have very dry shin and it settled in my fine lines like a powder
I want to return my try before buy order and I have tried at least 10 times to call customer service and get no where. I have sent several emails and not received any response except to say that someone will call me? This company has terrible customer service.
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I had fun getting all the products on my face. Love using a brush to apply makeup. Also I like how the Blush is also put on with the brush. Might try a different color.foundation. I never received the cup to clean the brush in. Could you please send that to me. Thank you.
I have used the silk foundation for awhile and love it. I'm excited to try the 12 piece set. Fast shipping, fantastic products.
They're very professional and love their products. So easy to order and love the fact you get a trial to try first.
It is very easy to apply. It feels like you are not wearing any makeup at all.
A terrible experience the makeup did not match. They charged me twice in 1 day. Different amounts $63.28 and then turned around and charged $ 79.36 and the makeup did not match my skin and it leaked when it sprayed. Now I'm having problems getting my money back.Sending back products and getting any results
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
Website wouldn't allow me to buy what I wanted. Frustrating.
------That was my original review.
Imagine my surprise that Customer Service actually read my review, called me, and addressed my concern! Impressive! Inspires confidence in their products! Thank you.
It was a pleasure assisting you today! If you need any further assistance, please feel free to
Contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and
On Saturday from 9 AM to 6 PM.
I signed up for try before buy. Was charged for the full amount. Scam!
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I absolutely am in love with this foundation. It's so Dewey and luminous and I love the primer also. I didn't think I would like the primer because it's not silicone base, but it really works well.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!