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The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
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I'm always happy with my orders. You've been around for a long time! Good job!
The order experience was very good. The order took a little long to arrive but once received the product was good. The product does not come out as a powder which is what I expected but I am still pleased with the coverage and easy application.
I think I must be too old (72) for this product, as the make up spray settled into the deeper wrinkles I have and made them look worse.
Had to spray several times. Not a dry application. Felt sticky the entire day.
It didn't really cover everything like you showed in video perhaps color a little light
Nice. Makeup arrived quickly and went on smoothly. I don't wear makeup everyday so the products should last longer.
Luminess is lovely!
Easy
I feel beautiful after applying Luminess!
I look forward trying this new kind of makeup!
Everything they say about this product is absolutely💯 true. I have been trying to find a makeup that would look natural for 56 years, I am 76yrs old. It goes on beautifully & it is so easy to use. Shake well, spray on brush, & use brush to apply on face, & you will be surprised how natural it looks. You just have to answer a few questions about your skin, & what you are looking for. They got my perfect color & it covered up the redness, prominent pores, & any other problems you might have. They have so many different products to care for your skin. I have never been so satisfied, especially because I only have to use only brand in stead of picking & choosing from different brands & still not getting what I was satisfied with. I urge anyone having any problems, no matter your age, to try Luminess, you will be thrilled with what you see. I will NEVER GO BACK TO ANOTHER BRAND. My husband is so happy that I finally found a makeup I, because he would gladly come with me to be my sounding board & he would even ask the sales people questions. He is so pleased how natural it looks, & is so happy for me. Thank you LUMINESS for making a dream come true.
It was so easy, everything was clear to understand & it was fun. Took only a few minutes.
The product did not cover well, it felt sticky. I tried it several times with the same results.
It was not clear what I was receiving when I placed the order. I thought I was getting the complete kit, including eye palet.
I like the full coverage foundation very much. However, I am confused with the items I received. They aren't the same ones advertised in my trial offer. I would also like some tips about ways to be neater with the spray.
The color was way too dark even for summer skin and it did not blend as well as it appears to in ads
This make up seems to work well, but I am not used to spending so much time making up my face
Just a little nervous for choosing the correct color
I believe I only ordered one, actually two product but what came in is about 5 items. The problem is there is no information on how to use them, do they work together, what are they doing in this box. It's just overwhelming and it makes me just want to pack it up and ship it back! Don't give me crap and not tell me how to use it, also include instructions on how to use the items that I did order. I watched an infomercial and there's a lot that's happened since then. With no instructions it pretty much renders the product useless.
We'll see hire it turns it when I get it. Don't like that there's no choice on bush and eye shadow colors. But process is easy.
Luminess does a great job at making my facial features stand out
Quick access and very easy to use website
I purchased this because I have bad scars and sores on my arms. Luminess didn't really cover the scars and sores.
Easy to use. Don't like all the pop up products to get you to spend more money.
I ordered the wrong shade according to website match but yes it does cover well but not so much for older ladies. Sets in wrinkles.
Fine so far, haven't recieved order yet.
Website was not as easy as I would have liked. Harder to get information I was seeking
Quality products, specific product categories could be better
I want to return the product. It does not match my skin. I did the try before you buy and don't want it.
I've used Luminess in the past and always love the results. The old way of applying the product was too time-consuming, and I stopped using it. These new applications are very nice and leave a youthful and lovely appearance.
I have Luminess and loved it for a while. I've stopped using it but want to try this new spray. Hope the color works.
Love this makeup line. It's perfect. From the color to the moisturizer this is the best and easiest makeup I have ever had
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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