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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was pleasantly surprised with the color match. It was very close. I'm still on the fence, not sure if I like it better than my current foundation (liquid). I'm still rotating seeing which one will be my permanent foundation.
Confussing on order cause I received several products I didn't order. I think i was overcharged. And Have found out the products don't work for me as promised and I am sending back
Make was very nice but very pricey- am a still debating about what to keep and what i really need
I am impressed with the products i received. I cant wait to try other Luminess products.
Made my face burn and my eyes swell. I am unable to use the product.
I have worn by he foundation 4 times now and am very impressed! I just don't like having to clean up the over spray.
I will be returning product because the makeup process is too complicated and has too many pieces. Ai am a pour the makeup on the sponge and apply girl. Too many extra pieces.
The foundation & blush do not come out of the cans no matter how long I shake them (30 minutes each). At this point, I want a refund. When I call, I get put on hold for about 1 hour; or my call is accepted only to be cut off.
Convenient, fast delivery! I love this airbrush foundation; it gives you a finished, clean look. The primer, finishing spray, blush, and contour palette are also great!
Very happy with the waterproof eyeliner. Use it all the time as it's the only thing that doesn't smudge.
I have been a customer for about 5 plus years. I have had some upsand down experiences. I am fairly content with the customer service.
Good product. Stays on great. Doesn't rub off like a lot of others. But Color is a little off.
So my first delivery came with a hole in the back and a couple of small rips. My brush was missing and the can of foundation was badly damaged. They sent me out a foundation replacement, but n o brush.
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
Haven't tried as of yet. I will let you know. I am excited about using the product.
I dislike buying makeup online due to color matching and quality issues. Other than needing a slightly darker shade and not loving the dual brush, I love the way the foundation makes my skin look and feel. I will definitely be ordering again.
Color match is perfect and it really is air brush look! The makeup remover melts the makeup right off my face.
I purchased the spray foundation. So far I seem to like the product. I like that it comes with primer as well but haven't full decided if I like the spray aspect of it. I feel it gets all over the bathroom no matter what you do.
Thank you so much for reviewing your experience with us! We're happy to hear that you are liking the product so far! We would love to go over any questions or concerns you may have about your order or product so you have the BEST experience. One of our representatives will contact you shortly.
I received the "trial" items for $6.99, but was also sent numerous other items that I did not order, and then charged for them. It you want to try this product, order through Amazon where you won't get scammed!
So today I tried out the new shadow pallet and luminess foundation with brush & The Shade was perfect match was worried maybe be orange but wasn't,loved the shadow and everything pallet made for great shadow & contouring to accent things my only complaint is that I don't know if it's sweat proof to wear in summer and doubt it has any SPF,also just spraying once on brush did not cover my red spots I had to spray two times and carefully dab on with applicator wedge to cover,my other con is that I it sets into my deep wrinkle lines under eye even with my wrinkle filler so for some reason something in it doesn't work with my wrinkle filler so that was disappointing and i don't see the can of it lasting real long,so not sure if the foundation is right for me and my skin sadly so I likely will not be ordering the foundations or primer stuff out of the full kit I bought, I may come back for the face pallet with the eye shadows and contouring pallet though it did a beautiful light smokey eye for me so that I may buy again just not the foundation or primer.
Hey there Tina! Thanks for leaving your review with us! We would love to go over any questions or concerns you may have about our products and usage to get the BEST results! One of our representatives will reach out to you shortly!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This warms our hearts! Thank you for being the best part of Luminess!