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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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At 41 I was still having foundation matching issues. I'm very happy with the product and how it holds up.
Matches my complexion nicely. Better than any other product I have tried. Will order a complete set later.
I was not happy with the product. My face looked very yellow. I'd like to return this and receive a refund for any charges please.
I am using all of the products and still not sure if they measure up to what I am used to purchasing.
I love it but I think I need a different color. I think it's a great product but the shade..
The product made my skin irritated so i needed to send back, the experience was seamless.
I like the way the foundation goes on. It does not look like makeup on the skin. I asked for the light medium color and received the fair, which is too light for me. I think the correct shade might be just right.
Just not what I expected of it. Didn't like the feel of it in my face
Hey there Deborah - we're sorry to hear about your recent experience with your product! We would've love to further assist you on some resolutions that may help you LOVE our product. Upon reviewing your account, it looks like we have successfully cancelled your order per your request. Please let us know if you have any questions or further assistance.
1st order received waiting on 2nd order I love the makeup! Refered my niece to try it
The color I received did not match at all.It was very yellowy.Disappointed to say the least...I will be returning. :(
Shopping is easy but I don't like choosing a shade online. I always get the wrong shade.
Your company never bothered to answer. You sent me this survey. I want to return your product and get a refund.
I haven't tried it on yet because I haven't gone anywhere but I will
Okay, I will not order any more. Please fo not send me anymore make up
Well I received double what I ordered which was confusing. So I have to find out how to return what I don't want.
I received all my products in a short amount of time. Everything I ordered was there and packages were good. It was very easy making my purchase and I am very happy with all my products.
The lady did NOT listen to what I said. I told her I had ageing skin and needed products for that She sent me regular skin care that goes out to the younger ladies. She insisted I set up reorder for a product I have never tried. She must have had a quota to fill. I told her how unhappy about it I was and she simply stated well,...you can cancel at any time. As if I have time in the world to keep up with something I didn't want to began with. It makes my skin ORANGE. Did not cover like I expected from your advertisement videos. I called back and cancel any future orders.
This makeup is so good! Great for aging skin. Does not clump into fine lines. It's litteraly like you are applying butter to your skin. It glides on effortlessly.
It gives a great amount of coverage and confidence I will definitely be ordering some
I received my order, it's way too orange for me and the Bulgarian rose serum. Was empty because the lid was cracked. It all spilled out in the package. I'm sending it back, could you please send me a shipping label.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there Kathryn! Thanks for leaving your review with us! Upon reviewing your account, it looks like you were already assisted by one of our representatives on accepting an amazing discount offer! Please let us know if you have any questions about your order or require further assistance! We are here to help!