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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Love this makeup, got a lot of compliments on first wear. The color matches my skin perfect. I look flawless. Will most definitely order again. Thanks Luminess
I used to have the old spray makeup and I loved it. Got away from using it. When I saw the new makeup I got so excited and ordered the kit. It is so smooth and soft on the skin, and the color was perfect. The eye makeup is gorgeous and doesn't itch my eyes or make them water LOVE IT and will reorder. Thanks Luminess!
I called customer sevice. The gentleman was kind and resent my order. I can't ask for a better outcome.
I'm very satisfied with your delivery service came earlier than I expected
There was one item I wanted and it was out of it.
They were supposed to let me know when it would be in.
Not a fan of foundation in a can…:.:…………………………………..
So far, im very satisfied. Great products, really liking them
My shopping experience was pretty smooth. I haven't had any real issues other than the shade doesn't match but I will be returning it so no biggie.
The products are ok but the compact is cardboard. I travel and this will not protect my products.
I found the makeup subpar at best. Really did not like the fact that my credit card was charged for the sale price and then also had a pending charge for the full price. Had to contact customer service to make sure I was not signed up for a monthly subscription charge. The rep assured me I was not but then said my trial period would end March 9th. I once again ask him to clarify that I would not be charged anything more at which he said no I would not so we will see! I feel the sale was a gimmick to get you signed up for a subscription without you realizing it.
It irritated my skin. The color was a good match but I can't wear it.
Spray foundation can is dented. Maybe it should have been packaged better
The shipping took longer than expected and unfortunately the product did not work out. Color was not even close.
The products came packaged very nicely. It was a good wait time for it to come in. There was confusion on the payment process but they promptly figured it out. Over all I'm satisfied.
I tracked my order and found more things are added than what I asked for I felt that they were being a little sneaky with adding things on to charge me for
I have to be very honest and say that I like how the color matches my skin pretty well. I had to use 2 coats to get the full coverage that I am looking for. However, 2 coats made my skin feel cakey. I have used other products that have done better with 1 coat. I love the color palette I received and will use that on a daily basis.
I was charged for extra items I didn't order. I got promotional price then a 2nd non authorized charge went through.
I think the color I received is a bit too dark and would like to try a lighter color.
The color match was on point. The texture was great. I would still need to "tan" it a bit with other coverage. When I spray it directly to the brush (one inch, as directed), I lose a great deal of product as it lands in the sink where I am applying my foundation and also on my fingers and thumb. I didn't receive it until a few days ago. But that is most likely due to weather and not the company. Thank you so much!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We’re so glad we could assist with finding the right color for you. We’ve sent out the Light Medium 030 - Full Coverage as a courtesy replacement and are happy to hear you’re delighted with the match!
Feel free to contact us at (888) 793-7474 or [email protected] if you need any further assistance.
Best,
Luminess Customer Care