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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The cap on one of the bottles somehow became loose and an oily substance leaked all over the package before i even had a chance to open it and the all of other products that were inside got wet! Nothing was ruined but i'm still a bit disappointed. Everything really should have been packaged better
Color match is bad and feels / looks cakey on my skin so I am going no further to work on the color.
I received my product 2.5 weeks after ordering. It was smooth on my face but then I started breaking out shortly after use.
Unsure if it was the product I throughly cleaned my face and tried it again 2 days later.
Same result
The liquid base is not meeting my expectations as it looks yellow on my skin. I do like the eye shadow. The colors are nice.
I chose a shade that was a little too dark on my first order. I did like the application process and the look of the makeup. After a couple issues with reaching Customer Service, they were in touch and helped me reorder! I am excited to try the new shade!
I chose a shade that was a little too dark. The website said to call and so I tried. The answering message said a callback would be within one minute so I remained on the queue for an hour after no answer I opted for the callback. Two and half hours later I received a call saying to stay on the line as I was the next caller. 60 minutes later the call disconnected. If I was next in line why did I not connect within that hour? I put my product in the mail today because I had no idea how to handle getting another shade without returning the first item. Would I want to deal with a company with this level of no communication? (There was no info about how to return on the packing slip, so I returned to the ship from address)
Just received products. Have not had a chance to try them yet
Fast shipping. Great gifts but color was a little off. Hard to apply. Got in my hair on my wedding day. Very hard to take out
Hey there Hope! Thanks for leaving your review with us! Upon reviewing your account it looks like you were previously assisted by one of our representatives! We are so happy to get you taken care of with your order Please let us know if you have any questions about your account - we are here to help!
I thought I was also supposed to have the moisturizer in my order, but there was not. Should there have been?
Love the ease of application, the easy coverage and the full body spray actually covers up my scars also.
Coverage is terrible. Goes on streaky. Color was not a good match.
Very good company but the product does not work for my skin. I do not wish to re- order
Love the makeup and can't wait to try it the color is a perfect match.
I ordered the spray primer and foundation with the try before you buy offer. After trying the product, I realized it just wasn't working for me. I followed the instructions to return, and with no hassle, I got a full refund. Thank you Luminess for allowing me to try your product.
I was always looking for the perfect foundation, something that gives me coverage but looks natural at the same time and I finally found it. I just need to change the shade because I was a little bit too tan for me, but the coverage is just perfect. Great work 🤩
All went well and easy tracking and got my order in a fashionable time
I'm still trying out the spray foundation. The color feels a bit too light but I'm afraid to go the next shade darker. I think I need a color in between the color I ordered and the next darker. Not sure what to do. Also, not a fan of the smell of the Primer spray. Don't know if I'll be able to use it because of the odor.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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