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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The color was way off for me. I contacted customer service to exchange but have yet to hear back.
The people at Luminess was really nice. And let me now about my shipment.
VERY FIRST THING COST ME MONEY, IT WAS NOT FREE FOR ANY AMOUNT OF TIME AND I DON'T WANT TO KEEP GETTING YOUR MAKEUP
Order finally arrived. Have not tried products yet but will soon. The order arrived very well packaged. Product is not exactly as advertised- the case looks cheap.
It was easy to get and love that it was delivered to my front door
Felt light weight but only think unfortunately it broke my skin out
I ordered the light-medium spray, but it was really light. Otherwise, I really like the product. It covers all the age spots, blemishes, etc.
Does not work like they said
Faults word shows all flaws on your face makes you look older than what you look waste alot of foundation spraying on brush
I am disappointed in the product and you don't give people a way to send it back and when I call I can't get anyone
It's very easy to apply.looks really smooth.thats all I can say about it
Customer service was
Quick to offer replacement and extend trial offer time.
Again to soon form an opinion I've only had the product 2 says.
Hey there Suzanna! Thanks for leaving your review with us! We see that you have already been assisted by one of our previous agents with your order. Going forward your account is closed. If you have any questions, please let us know, we are here to help! 💖
I don't like the shade of foundation sent. It does not cover as well as the video shows. My face has broken out just from wearing it for the past two days.
My package arrived and I expected the foundation and the make-up palette, but I also received the brush cleaner, spray blush, and more. Everything is lovely, except my brush broke on the second day. I'm hoping I can glue it back together.
I love how the foundation just blends into my skin without feeling dry or cakey. This is best makup I've ever owned by far.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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Hey there kelly! Thanks for leaving your review with us! We see that you have already been assisted by one of our previous agents. Going forward your account is closed. If you have any questions, please let us know, we are here to help! 💖