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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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When confirmation of my order came there were items listed that were not ordered. A chat with your customer service confirmed it was an error but as the order had shipped the costed would be refunded and as a goodwill gesture I could
Keep the extra items. The amount t was reversed out of my account and the following week the amount was once again charged. I had to contact you twice to resolve an issue that should have been resolved in 1 call.
I loved it, the only issue is that the shade I receive is a little darker than I need, so I need to change it. But overall it's great on the skin and easy to use
Very good experience the lady in customer service was very nice and helpful.
I ordered from the LUMINESS website and had no problems getting the special deal. I love the foundation. Will be ordering the hydrating primer next!
It stays for ever I love the color and the blush I don't need to touch it up afterwards my skin is very hydrated, very light weight, just perfect for me.
I ordered a few things and it says package was delivered and I never received anything then I contacted then and they refunded my money and gave a ane gift card for $40
I ordered a few things and it says package was delivered and I never received anything then if it was delivered it hasn't even been the 14 days and I was charged for everything...seems a Lil sketchy to me... never again and the 2 different websites is weird also.
I love the make up overall. It was very much what I expected. It actually exceeded my expectations. Thanks a lot. I'll be ordering more soon.
I feel like the coverage is not as good as it's advertised. I am still trying to make it work!
I placed an order on 2/3 and I still haven't received any product.
When applying the foundation it was silky and light weight with maximum coverage
When the package came in the cleaning fluid for the brush spilled out all inside the bag. Everything was sticky. I just cleaned it up. No more cleaning fluid, all spilled out
I have the original Luminess Airbrush machine that came out years ago. It looks brand new because I only used it once or twice. It still has some of the original make-up that came with it. I ordered this because of how easy it looks to use and because it looks good on the models.
I have my makeup I'm so grateful thank you it's very nice it's not thick it just feel nice an smooth
The blush has red dye and I'm allergic so I will for sure not be able to use it.
I tried to reach them about adjusting my color! It's an orange color that I can't really use!
Still on trial usage.
Only used it twice. I don't wear it every day so still deciding.
One of the products I bought was too late. I reached out to the company several times through an email and they had no attempt to reach back to me. I think they wait till after your two week trial so they don't have to do anything about it. I will never order another thing from this company due to their horrible customer service. I don't know about any of the products on whether I like them or not. I have not had a chance to use it, but it doesn't really matter since Customer Service doesn't get back with you.
The bottle of rosewater had poured out and had seeped through everything else including my invoice.
I was charged for the product even though I signed up for the try before you buy. The customer service wasn't the greatest. As for the product itself, I love the coverage and it looks good on the skin, however, it highlights every wrinkle and fine line.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members