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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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No one picked up the xall. I was on hold for 15 min first time and then i selected option to be called back but when i got call back. I was put in waiting again without even being told by customer service. No one ever talked to me and i hung up after waiting for 10 min on second call. Extremely dissatisfied
I've had it a week or so now and I like it. I hope it lasts a while and I don't have to replenish often cars I think I will like this a lot
Love the primer and foundation don't like the blush not my color
Purchasing went smoothly, received the kit in about 11 days, product comes with easy to use instructions. The color ( light medium) was perfect match and went on smoothly.
I love Luminess,It has given me my confidence back:)And I feel more comfortable in my appearance and my everyday life..
Fast delivery and very good products. I was your customer for more than 15 years now.
The color I received was gross and ugly doesn't even match my skin tone, I used the color matching and it honestly looked the best choice. It wasn't. It's not over though even with the color not matching the product itself give terrible coverage on the skin. Definitely didn't look "airbrushed" it doesn't even blend in easily. I want to return but trying to get ahold of anyone for returns is impossible. I won't ever recommended this product to anyone.
Fast and easy. Coverage is. Excellent and the price can't be beaten.
I was not able to use it since I planned on using it on my wedding but it came late so I do notr need it anymore.
I am trying the "try before you buy", I was charged 3 amounts for 2 items. Those charges are seen again. $8.99, $42.89 plus a $1.00. I am expecting a charge when my 14 days are up, because I'm going to keep it. But, I do not want to be billed twice fore it.
Nothing really to say specifically. I ordered the product, and it arrived sometime later.
I actually showed no difference in the make up I currently was using to this make up which was much more expensive. Very dissatisfied with the product but I had already thrown the packaging it came in away so I cant return it. Which again unhappy with. I should be able to return it in any packaging as long as you can see that it was tried once and wasnt happy. Will not recommend this product to anybody else.
I'm not sure about the color. I oredered Medium. Seems a bit orangey to me. Less is more I think.
I was very excited to try, but after receiving i decided the foundation just wasn't for me. I tried to call customer service to return before my 14 day trial ended and opted for a call back where in line. I never received a call so I decided to email, however I never received an email back. I tried calling again and finally talked to someone. I couldn't understand him very well so I asked him several times and he said yes that's right, but I was to receive an email of receipt for the deal I received to keep instead of returning. I took the deal, just to prevent taking time to drive to post office, but no email has been sent. We will see if I get one. I will not be a happy customer if I have to pay full price for something I can't use.
You team was so respectful and so pleasant to deal with and handle everything so quickly and resolved immediately…. Thank You
Makeup isn't something I use everyday. I haven't used this yet. Everything looks as I expected it to. Shipping was slow as it sat in a local town of about 3 days according to the history.
I was not happy with the foundation. Cake like spots. Almost like I had peeling skin. I am not satisfied and will not be recommending the spray on foundation.
Very satisfied. They contacted me immediately to see if I was satisfied. Or needed any help using product.
I love the way the product feels on my skin. It goes on lightly and doesn't leave a heavy caked feeling. The color was way off though. I think if I could get the color right this may be the only product I order in the future.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members