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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I didn't have any problems shopping for and placing order, very easy and quick thank you, Luminess.
It's to dark for my skin tone, I would like to exchange for cool medium or medium my order was medium warm can you please tell me how to do that?
Great experience. Very glad with their service. The products got delivered very fast.
They are a good brand that accommodates their customers with good service.
Make-up is thicker than expected and doesn't go on smoothly. Giving mine to my sister who likes it, but can't afford the high price.
This makeup is quick and easy to use. Love the coverage. The coverage is not too light, and it's buildable. If I were to give it any downside, it would be that it seems I waste the product with overspray when applying to the brush. I also wish the cans had more quantity.
It's good coverage but not the correct color so I am unable to use it unfortunately
Received my package in the mail but did not come with the product how to instructions. I looked on the website to find more product information and instructions and could not find anything.
When I applied it it was nice going on but as the day went by it became patchy looking. I am very disappointed in this product.
Customer service was responsive and explained it as best as they could. But it would be better if that was explained upfront. Otherwise, it's a good product. I'm sticking with the one order for now.
Just trying to complete setup and you keep popping screens to block my password!
I just LOVE it! I don't like to wear a lot of makeup, so this process is absolutely perfect for my regime.
The make up is so light but provides great coverage! Will continue to order
I love the product. I only need the full coverage foundation and blush nothing else. So hoping I can have a subscription for just those 2 items, so quick & easy to use.
I didn't receive the foundation that was being advertised I somehow got some spray that I will never use
Make up is little dark so I need to return it. Let me know how I can do this. The rest of it is awesome.
Make up is little dark so I need to return it. Let me know how I can do this.
Well, as soon as I hit place order button, site started blinking, wasn't sure what happened. Bottom line...I
My only intention was to be charged s&h which was 6 bucks. For some reason I was charged 40something, messing up account. I was waiting for income tax cause I was broke. Felt I had to freeze account and see what happened. Just gotta bag full of makeup that'll last me forever. Haven't been able to try it yet. Never intended to be out of pocket that much I authorized 5.95 nothing more.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members