On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I received my order but the blending brush was not in the bag. I emailed them and they said they couldn't find my order
So simple and awesome. Light weight on the face! I am very happy with the product.
Good make up, slightly off color for me (to yellow). Shipping was a little iffy it didn't match what the tracker said and I even gave the tracking # to a ups worker and they couldn't even track the order.
I was told you you could try it before you buy it yet. I was charged for it before even received it. So that was very confusing to me and now that I've received it I feel I don't have a choice, but to keep it whether I like it or not. There's no instructions with the package of how to put it on which that would've been nice to have. It was just a box with stuff in it. Anyway, it wasn't very impressive.
It's the wrong shade and I haven't been able to reach anyone so I can get the right shade.
I thought it was priced at $35 not $60 something. I was shocked as I'm trying to monitor and becareful of my spending. Also a $6.00 charge for something I have no idea what.
The only negative I have to say is that products were automatically added to my order that I didn't order but customer service was great about correcting the issue.
Shopping wasnt bad except having 2 seperate websites is very confusing, esp with all the scam websites out there. Scared me at first bc i thought i ordered through the wrong one. Also i didnt have an option to try the full face with the powered pallet, so that was disappointing when i got a bunch of stuff i didn't order on top of the primer and foundation spray with brush.
Very easy to use and makes my skin look amazing. It took no time at all to learn how to use it
So far so good. Haven't had the merchandise that long. Haven't used yet.
This product is not as good as I thought it would be. First of all, the products are a lot smaller in size than I thought they would be. The primer works well and I do use it. The foundation is a bit heavy for me and I don't think it provides any better coverage than drug store foundation. I was dissappointed also with the orange color of the blush. This product did not live up to my expectations. No "WOW" factor involved. I would rather use less expensive products and have my make-up look just as good.
It is very difficult to purchase foundation online. I choose the color Light Deep based off the photos on the website and the color is way too dark for my skin tone. It is sad really because the concept seems great. I just don't want to spend that much money again on a different color that may be too dark or too light.
I don't like the foundation spray. I just spray on the small end brush but it get dirty nearby space. The small end brish is hard which makes my face hurt when I apply on.
It was good. I had no problems ordering and receiving my order.
My shopping experience has been very easy and the site is very helpful.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members