Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Luminess

Luminess

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Luminess?
grey stargrey stargrey stargrey stargrey star

Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
1,662
This company does not typically respond to reviews

Instant Feedback

62,345 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Jennifer G.
Unfollow Jennifer G.
Share Review
Report Review

Not what I was hoping to achieve
March 14, 2025

I feel like the coverage isn't all that great and I am not big on the way it feels on my face.

Date of experience: March 4, 2025
New Jersey
1 review
0 helpful votes
Follow Elizabeth Q.
Unfollow Elizabeth Q.
Share Review
Report Review

Disappointed 😔 I thought I was getting the promotion with the different shades telling you where to use it instead I got some type of cleaning 🤦🏾

Date of experience: March 27, 2025
Delight T. Luminess Rep
over a year old

Hey there Elizabeth! Thanks for leaving your review with us! Please let us know if you have any questions about your order! We are here to help!

Pennsylvania
1 review
0 helpful votes
Follow Thelma P.
Unfollow Thelma P.
Share Review
Report Review

I love it
March 14, 2025

It was good and easy i ordered the right shade but I think i could order one shade darker but it's ok the one I ordered is good and works great

Date of experience: March 23, 2025
Florida
1 review
0 helpful votes
Follow moraima A.
Unfollow moraima A.
Share Review
Report Review

Buen producto pero …..
March 14, 2025

Recibí la base, pero el estuche de cosméticos que era en realidad lo que más quería NO

Date of experience: March 3, 2025
Illinois
2 reviews
0 helpful votes
Follow Christine T.
Unfollow Christine T.
Share Review
Report Review

I really like the weight and feel of this foundation, although my first purchase was totally wrong for me. Trying another lighter shade, along with just purchasing the primer and setting spray. I did have an issue with applying too quickly; let the aerosol scent evaporate on the brush before applying to your face if scents and fragrances are an issue for you. Beautiful coverage and staying power. The brush is nice too; love that it is two-sided.

Date of experience: March 3, 2025
California
1 review
0 helpful votes
Follow Reyna F.
Unfollow Reyna F.
Share Review
Report Review

Am happy the my order got here on time.good shipping.and I love it

Date of experience: March 3, 2025
Mississippi
1 review
0 helpful votes
Follow Patricia G.
Unfollow Patricia G.
Share Review
Report Review

As expected
March 13, 2025

Easy to use site, place order, and customer service was courteous and efficient.

Date of experience: March 3, 2025
South Carolina
1 review
0 helpful votes
Follow Tammy G.
Unfollow Tammy G.
Share Review
Report Review

I am not overly happy about the product. It is different from the other makeup companies I have tried. It isn't at the top of the scale for someone who is 64.

Date of experience: March 5, 2025
Tennessee
1 review
0 helpful votes
Follow Kathryn Q.
Unfollow Kathryn Q.
Share Review
Report Review

Un happy
March 13, 2025

Sent me things I did not want only wanted the face makeup 🙃

Date of experience: March 3, 2025
Georgia
1 review
0 helpful votes
Follow Lisa Y.
Unfollow Lisa Y.
Share Review
Report Review

NOT FOR SENSITIVE SKIN
March 13, 2025

Product burns and stings, when it comes out of the bottle. The free rose water is nice.

Date of experience: February 26, 2025
North Carolina
1 review
0 helpful votes
Follow Gail Y.
Unfollow Gail Y.
Share Review
Report Review

Skin tone
March 13, 2025

Experience good but doesn't make skin tone. It was a yellow tone. I'm really fair.

Date of experience: March 3, 2025
Ohio
1 review
0 helpful votes
Follow Dorothea I.
Unfollow Dorothea I.
Share Review
Report Review

Foundation/Primer
March 13, 2025

So far it am very pleased with my foundation and primer. I think i might need to go a shade darker on foundation though. Applies smoothly. I also like the sealer.

Date of experience: March 3, 2025
Pennsylvania
1 review
0 helpful votes
Follow Teresa J.
Unfollow Teresa J.
Share Review
Report Review

Horrible
March 13, 2025

These people are trying to say that I got my product two days before I ever received it so that they can fully charge my credit card these people put pre-authorization charge on my credit card it's tried before you buy it and they put a big zero they don't tell you that you're getting a pre-authorization if they do it's in super super fine print somewhere where nobody would look I live check to check that took up money that I could have used for food or Bill after I try it if I want to buy it you charge me or if I keep it longer than I was supposed to keep it that's when you're supposed to charge me but that's not what they did and then after I repeatedly said I was dissatisfied with it begging for return label they offered to charge me $12.47 you know they'll give me this big discount so that I don't have to bother with the hassle of a return which is nonsense they're going to throw this stuff in the trash anyway they just want to get any Penny out of me that they can and the customer service is going around and around and around and around like a three-ring circus I want to recommend this customer service department anybody I want to recommend this company to anybody and I wouldn't recommend these products you could see my dark circles right through the concealer and the airbrush spray it's a big thumbs down for me

Date of experience: March 3, 2025
California
1 review
0 helpful votes
Follow Denise B.
Unfollow Denise B.
Share Review
Report Review

Tried it
March 13, 2025

Tried this but it wasn't for me. Did not care for the brush but I did love the other part of the kit.

Date of experience: March 3, 2025
Pennsylvania
1 review
0 helpful votes
Follow Yolanda R.
Unfollow Yolanda R.
Share Review
Report Review

Wrong color
March 13, 2025

Color pick is incorrect, makes me look yellow. Besides I received extra items that I don't use. Unsure if I selected them. I know I kept going back and forth trying to correct my issues. What a mess

Date of experience: February 28, 2025
Texas
1 review
0 helpful votes
Follow Yvette C.
Unfollow Yvette C.
Share Review
Report Review

Be careful
March 13, 2025

I wanted to try before you buy, but was charged that price plus the amount for a regular shipment order. They said it was just in case I decided to keep it. I explained that either way they had already removed it from my account. Shady. Then they refunded me the try to before you buy price and they still charged me the amount for a regular order before I could even decide if I liked it. The color was also way wrong but it's a lot of trouble to return it.

Date of experience: February 24, 2025
Texas
1 review
0 helpful votes
Follow Florence U.
Unfollow Florence U.
Share Review
Report Review

Wonderful
March 13, 2025

Love the products. Love the way it feels I will try all the new products!

Date of experience: March 25, 2025
Pennsylvania
1 review
0 helpful votes
Follow Charlotte Y.
Unfollow Charlotte Y.
Share Review
Report Review

New Makeup
March 13, 2025

So I they all my old makeup away due to it being very old. I thought I'd like the "Spray On" items BUT they are hard to use. The Blush spray never came out after I shakes it a million times. Maybe it shipped during a very cold spell?
I finally got the spray on foundation to work but now it seems like it's almost empty.
Not sure if I'd buy this again.

Date of experience: March 5, 2025
Texas
1 review
0 helpful votes
Follow Nikki C.
Unfollow Nikki C.
Share Review
Report Review

Will continue to purchase!
March 13, 2025

The pallet is great as far as color/shades. I do wish that some of the product place-holders were a little larger, such as the blush and the contour bronzer. However, I absolutely love it and will continue to use it! The foundation is light weight while covering beautifully.

Date of experience: March 3, 2025
Tennessee
1 review
0 helpful votes
Follow Erin S.
Unfollow Erin S.
Share Review
Report Review

Easy to apply but...
March 13, 2025

Not very moisturizing. Looked a little flaky (but that could be my skin as I have dry skin).

Date of experience: March 3, 2025

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
See all photos