On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My experience was good when I purchased this item.
It is good so far this is my first time ordering I hope that I want be disappointed
#NewBestieAlert! We promise you’ll love it! And we’re here for you if you have any questions once you receive your order. ❤️
I paid for 2 DAY shipping and it's was much more than 2 days before I received my order.
Please refund me e 19.99
Thank you
Faith Allen
Hey Faith! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. We went ahead and refunded you the shipping cost as it took longer than expected.Please let us know if you need anything else!❤️
Excellent costumer service! Called previously to check on my orders, received excellent and very knowledgeable technician and answered all of my questions.
Hey Alona! YAY! We are SO happy you had an awesome experience with our company! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! Let us know if you have any questions, we are always here to help! (:
Site was easy to navigate, but really now sure what the total cost of my order and if the coupon for my first order was applied or is it going to be applied
Hey Janet! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Breeze stopped working after couple of months. Also had wrong shade sent and never received buy one get one. Costumer service Man was very kind. Thank you
Awesome! I really love my new make-up. And the new Breeze makes it so much easier than it was originally designed as. I look forward to using it every day as a matter of fact!
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Great it's fabulous and easy to order would like the foundation base to be a little easier but still lurking a lot more to figure out
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I was hesitant about this at first but with a try before you buy offer what's to lose? The products is amazing! A little goes a long way. The process and customer service could not have been better.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
No experience I don't do surveys you're asking me for my experience my experience with, but I ordered it myself on my phone. I didn't speak to any customer service and I'm not want to do surveys are experiences until I have at least have the product for three months so don't bother me.
Hey Arnulfo! Thanks for leaving your review with us! Let us know if you have any questions about your product! Shade matching, cleaning, application, etc; We are here for you! (:
I normally have allergies but I haven't had any issues so far.
Hey Cynthia! Thanks so much for sharing your experience with us! All our airbrush cosmetics are hypoallergenic; it being made up on 90% water and 10% minerals! So happy to hear you are LOVING our products! ❤️
Still trying it out haven't had the time to play yet but I'm gonna do it today
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family! ❤️
Tried it once and not liking it. But will keep trying it before my 30 days are up. Hopefully it will work out. It seems to not cover fine line wrinkles.
Hey Gale! It was a pleasure assisting you today! We are sad to see you go but hope you would reconsider us in the future! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
I got my order but the wrong shades. The shades are too dark for me.
Hey Jasmine! Thanks for leaving your review with us! Not to worry - all 30 day trials get a one time color match guarantee! We would love to go ahead and get you matched for your correct shade! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Wow-fast and easy! Yesterday I received it and tried it. From the advertisement I thought that it was a spray that you spray directly on your face. I tried the product and I like it even with having to use a brush. It's even faster then the old sprayer and I will definitely order more when I'm finished with this. Thanks again for your constant updating your wonderful products.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
From beginning to end, it was a pleasure to work with Luminess and its website.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I don't care for product, someone is suppose to email a confirmation number so I can send back, still waiting
Hey Beth! Thanks for leaving your feedback with us! We usually send the email right away once a return authorization number is generated. Sometimes the email gets lost in spam/junk and recommend checking there just in case. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️