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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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62,345 reviews

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North Carolina
1 review
0 helpful votes
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Unauthorized charges
March 15, 2025

I ordered 1 package for $29 but was shipped additional items that I did not request totaling close to $130. When I called to they agreed to the price of $39 which was $10 more than the products were currently being advertised for. The entire transaction felt very deceptive

Date of experience: March 4, 2025
Pennsylvania
1 review
0 helpful votes
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Hard to Czncel
March 15, 2025

I have tried to cancel my order but it's very hard to get anyone to do it and there's no where to cancel online. Beware of this subscription.

Date of experience: March 4, 2025
Illinois
1 review
0 helpful votes
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Aggravated
March 14, 2025

My order arrived and the foundation color was too orange for my skin and I've tried several times to get through to a live person when calling 800 number and I can't get through no one I get put on hold forever. It's very aggravating that I can't get my order rectified.

Date of experience: March 4, 2025
Illinois
1 review
0 helpful votes
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I have tried these products, and I just love them. They go on nicely and smooth. Want to order more of the eye shadow and the bronzer. Easy to clean off after the all-day wear. Would recommend these products to anyone. Leaves your skin flawless.

Date of experience: March 4, 2025
Florida
1 review
0 helpful votes
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Better than more expensive brands
March 14, 2025

The primer is a must have, tried super expensive primer, wrinkle filler and lumpiness so much better, easier to use and with the makeup I look younger and healthier. Coverage is phenomenal!

Date of experience: March 25, 2025
New Hampshire
1 review
0 helpful votes
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Reaction
March 14, 2025

Within 15 minutes my face broke out in red splotches. It was burning and itching. I washed it off my face as soon as possible. I'm trying to return it for a full refund, but they don't seem to want to do that!

Date of experience: February 25, 2025
Washington
1 review
0 helpful votes
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Nice
March 14, 2025

Exactly received the order purchased. So amazing one. Thank you

Date of experience: March 4, 2025
California
1 review
0 helpful votes
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I need return authorization.
March 14, 2025

I've been calling Luminess multiple times for RA, leave or press zero for them to call back all they do is let you listened to the music! Luminess gives me itchy skin not for me,

Date of experience: March 4, 2025
Iowa
1 review
0 helpful votes
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Review
March 14, 2025

I don't like all the extras. I see a product that I want to try. I ordered it. Don't try to upsale me.

Date of experience: March 24, 2025
Maine
1 review
0 helpful votes
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Airbrush
March 14, 2025

Always good experience with luminess! Any time i've had questions the instant chat has done great job explaining things to me.

Date of experience: March 25, 2025
New York
1 review
0 helpful votes
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Greasy. Won't order again
March 14, 2025

I find the products very ready and they smudge easily.
Regret wasting the money.
I will stick to nare minerals.

Date of experience: March 4, 2025
California
1 review
0 helpful votes
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My friends notice a lot of changes in my face it's like I'm not wearing makeup at all not sticky

Date of experience: March 4, 2025
Iowa
1 review
0 helpful votes
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Wrong shade
March 14, 2025

I was matched with the wrong shade by the online quiz. But it was quickly corrected by customer support and the correct shade is now on its way.

Date of experience: March 4, 2025
North Carolina
1 review
0 helpful votes
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Loved the foundation and its full yet light covera-+++++++++++++++++++++++++++++++++++++++

I was sent a cleaning product for a stylus, however no stylus was included or necessary.
Not a fan of the blush which didn't seem a good product for a spray
The foundation was awesome, seemed so natural on the skin and lasts all day
Prefer an eyeshadow rather than a cleaner for a stylus.

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Date of experience: March 4, 2025
Wisconsin
1 review
0 helpful votes
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Best travel kit!
March 14, 2025

Really verdure to use,colors are great. The spray foundation is just my color!

Date of experience: March 25, 2025
Missouri
1 review
0 helpful votes
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Disappointing
March 14, 2025

Make up is not great as I was hoping for and trying to cancel my future orders was confusing and I am hoping I did get it cancelled

Date of experience: March 4, 2025
Georgia
1 review
0 helpful votes
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I loved it and will be ordering more 😍 it was everything they said it was it last all day and match my skin tone I really loved it so much

Date of experience: March 7, 2025
Missouri
1 review
0 helpful votes
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I love the product.
March 14, 2025

I love the product. It was easy to blend on my face. I got a lot of compliments regarding how nice my makeup looked. And I think I'm going to work with this I really love this product and I really want to work with it thank you Rhonda

Date of experience: March 24, 2025
Michigan
1 review
0 helpful votes
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Mismatch color
March 14, 2025

Starter kit had wrong color it was pink! I'm dark skin black woman!

Date of experience: March 4, 2025
Nevada
1 review
0 helpful votes
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Didn't receive products ordered
March 14, 2025

I reached out to Customer Support upon receiving my trial package. The eyeshadow palette was not included and that was one of the reasons I had tried their offer. No response. Disappointed

Date of experience: March 4, 2025

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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