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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I didn't have any problems with my order
I'm excited to try it to see if I'm going. To enjoy it.
I need a replacement sprayer. The one I received only works on setting 2.
The actually make up is in small bottles. But the lip send eye shadows were nice
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I watched all the videos. Still not sure of the color choices. Will have a better review once I've tried for awhile
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
She hasn't had a chance to use it yet, but she is happy to have your product.
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Appreciated email asking whether item received and if not, was given a number to call to follow up. Most places don't care whether you received item.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
So far everything is better than expected! My package was delivered on time. I'm loving the product. I like the feel and how it lasts all day.
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
Bought as a gift for my adult daughter who is trying it now.
Had to call because order had not been processed, however I did receive it on Christmas Eve in time for Christmas.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
This is my first time using this product I like it I have not try the hair color yet
Thank you for taking the time to review our product!
Well the package got mailed out late. I haven't used it enough to give you a review.
Hello Karen! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
For years I have used and loved Silk 4-in-1 foundation in Shade 2. When I went to order more foundation, I discovered that the names of the shade colors had changed from one to three digit numbers. Because I had been using Shade 2, I ordered Shade 020 to replenish my diminishing supply. Unfortunately, Shade 020 is much, much lighter than Shade 2 and makes me look like a ghost. It was a costly mistake as the Luminess website states that "opened cosmetic products are non-refundable". As a common courtesy to its clients, the company's website should include a comparison chart showing the old and new naming convention.
Hello Juliane! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Can't wait to try it! The whole thing came so nicely packaged and the extra gifts, was a really nice perk! It looks so easy and can't wait to test it out!
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I've been using Luminess for 20 years now. I still have the first air brush machine they first came out with and it still works! Lol! I'm a faithful customer!
We are so grateful to have customers like you and look forward to working with you again in the future!
Great! I just wanted to get something easy. Goody!
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
I didn't like some of the things that were auto shipped to me while a member and right now I can't afford that right now. I love the product I use.
My order had things I did not want.
Hello Martha, we are committed to providing world-class service and we would like to make things right. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I didn't like some of the things that were auto shipped to me while a member and right now I can't afford that right now. I love the product I use.
Was so excited to use it right away to then realize it was stuck in clean n don't spray
Hey Angel! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Hello Peggy, The Breeze system is equipped with an auto shut-off feature. This enables the system to automatically turn off after 120-seconds of use to preserve battery life. Let us know if you need anything throughout your Luminess journey!
It did not work for me but I got an RAN right away and I was able to send the unit back swiftly. Will await my credit. Thanks.
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Discrepancy in pricing is the the issue. Is there really a point.
Hi Cathie, Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️ We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Well i did what to try it but the color to dark so I try to get color mix but I have to pay shipping and this already cost to much so I want to return
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
When I called to order luminous the customer service agent was very helpful.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!