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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I'm just hoping this foundation is the right color I have the unit from long time ago
I did not get my order please contact me at *******834
Hey Eileen! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Ok experience cannot try hair color yet wrong colors.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Found it difficult to use. Did not like the look. Hard for me to get even coverage.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Have not tried it just got it the day before yesterday. Didn't have time yet
#NewBestieAlert! We promise you’ll love it! And we’re here for you if you have any questions once you receive your order. ❤️
Fast easy affordable great easy to use loving how a another great way to make your self look good with out taking hours
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I am not getting good coverage using the luminess.
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I was didn't get my free gift offered during promotion.
That was disappointing.
And clicking in order status wasn't reliable.
I had to call for the status on my order.
Hey Michelle! Thanks for leaving your feedback with us! We would love to get your order resolved for you and provide with the tracking information! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Hi! I wanted to reorder my luminess silk 4-in-1 shade 030 but couldn't find it, so I ordered Shade 3 Ultra thinking it would work (since it was still "3"). Yikes - I looked like it got crazy with the self tanner (inDecember). Since I opened it, I assumed I couldn't return it so now I'm back to my old OTC L'Oréal since I was traveling for the holidays.
Hey Denise! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
So far I've practiced using luminess system once with not so great results but think ore practice will be useful.
Hey Beverly! We have the perfect solution! We have a makeup artist available who can show you and demonstrate for you live on how to use the system and her techniques! We sent over her link to your email - let us know if you need anything! (:
I applied the makeup for the first time last night and I went way too heavy, there was so much creasing under my eyes. I hope that this resolves with more practice, stay tuned!
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
This is the first makeup I've found that doesn't burn or itch my skin and it looks great! I just wish there was videos on how and when to use all the other stuff that comes with the kit. Makes my skin look and feel healthy!
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Everything was handled perfectly. Ordering was easy and the product was received promptly.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Was difficult to get proper reordering info from website w/o owner's manual info.
I think we have it straight now.
Let us know if you have any questions! We’re here to help!
Another machine for my wife wish they lasted longer sometimes but they make her happy
Let us know if you have any questions! We’re here to help!
Not as appealing as I hoped. Runs out Soo fast before getting coverage.
Thank you for sharing your recent experience with us! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Works great love it and how easy it is to use. Makes me look years younger and doesn't appear blotchey on my face. Would definately recommend it for older people who have trouble getting the perfect makeup look. Takes some practice, but when you get it, it's great.
This warms our hearts! Thank you for being the best part of Luminess!
Going by to take time to learn how to use and I need to get a different foundation color
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Easy and professional very professional service by customer care
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!