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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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62,344 reviews

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California
1 review
1 helpful vote
Follow Donna B.
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Im so glad its stressed to watch the tutorials to learn the basics from holding the Airbrush to cleaning.

Date of experience: January 15, 2018
South Carolina
1 review
0 helpful votes
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Working with customer service to resolve formula and color match. Awaiting shipment. Hopefully we will find a perfect match for my skin. Laura was very helpful, knowledgeable.

Date of experience: January 15, 2018
North Carolina
1 review
2 helpful votes
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Shades I ordered are wrong for my skin color. I am asking for shades 1 & 2 to be sent to me so I can begin to use Luminess.

Date of experience: January 15, 2018
Maryland
1 review
0 helpful votes
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Finally here
January 16, 2018

Have seen demos but never bought one before. I finally broke down and bought one. Going through the CD now. Cant wait to show off my air brushes face

Date of experience: January 15, 2018
New Hampshire
1 review
0 helpful votes
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Can't wait to try it
January 16, 2018

Hadn't had time to try it yet hope to soon to much to do right now my husband got sick so busy with that stuff will try it soon

Date of experience: January 15, 2018
Illinois
1 review
0 helpful votes
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Luminessair Gold
January 16, 2018

I am very Happy with my new makeup. It is all they said it would be and more. I will be spreading the News about Luminessair. I Love it! Thank you

Date of experience: January 15, 2018
Texas
1 review
0 helpful votes
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I'm retired, and don't wear makeup everyday anymore. It was a few days before I use it, but when I did, I didn't feel comfortable at first, but the more you use the product, it gets easlier each time.

Date of experience: January 15, 2018
Georgia
1 review
0 helpful votes
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I love It!
January 16, 2018

I love my airbrush. What I dont like is you dont know what shade of foundation to order. I ordered Shade 3 and 4 but I need shade 2 so i have to reorder..

Date of experience: January 15, 2018
Florida
1 review
1 helpful vote
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Best makeup ever!
January 16, 2018

This system is awesome! It does take some getting used to, but if you practice for a few days, you'll fall in love with it! The customer service department is great and will help you with any issues you may have.

Date of experience: January 15, 2018
Florida
1 review
0 helpful votes
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I didnt get the mascara
January 16, 2018

I received the eye shadow and lip color but have not received the mascara. The packing slip indicated it was on back order but not when I would get it

Date of experience: January 15, 2018
Florida
1 review
0 helpful votes
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Wow! Works great!
January 16, 2018

It takes time to learn how to use but once you get it you will love it along with everyone else. So many compliments. Makes me (almost 50 years old) look lots younger! Love it!

Date of experience: January 15, 2018
Arkansas
2 reviews
0 helpful votes
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Not what I thought
January 16, 2018

Coverage is not what I thought it would be. On TV it shows covering sun spots immediately. Maybe with 3 or 4 applications. Not giving up on it yet.

Date of experience: January 15, 2018
Alabama
1 review
0 helpful votes
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My wife wears glasses to see close up. She is quite frustrated after the first 3 initial attempts and is ready to throw in the towel.

Date of experience: January 15, 2018
Georgia
2 reviews
0 helpful votes
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Perfect makeup coverage
January 16, 2018

Great, I am still perfecting the technique and may need a lighter shade makeup, but I am pleased at this time.

Date of experience: January 15, 2018
Ohio
2 reviews
3 helpful votes
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It does not work
January 15, 2018

I received my product on 01/13/2018 and went to try it out and it would not turn on. I have called to let customer service know and they are replacing my original with a new, however, it will still take 2-3 weeks. That's a bummer.

Date of experience: January 15, 2018
South Carolina
1 review
3 helpful votes
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I was looking for something to cover the severe redness in my cheeks and on my nose. While it did even the tones, it did not cover completely. It left my skin feeling taught and dry. Also, the light to medium did not match my skin tone. Too expensive for what it delivers. Plan on returning asap.

Date of experience: January 15, 2018
Florida
1 review
10 helpful votes
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Doesn't cover wrinkles, spots, or blemishes as advertised though I'm not surprised. Takes way more drops than advertised so you have to order make up more often and refills are expensive. Had fun playing with it but probably won't use it permanently because I can use my other make up at 1/10th the price and get the exact same look.

Date of experience: January 14, 2018
California
1 review
54 helpful votes
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My Luminesdair Experince
January 15, 2018

I was thrilled to receive my system and excited to get started. I watched the DVD and found most of it very helpful. Although I ordered the upgraded system and found no real instructions as to using the different speeds and they do. Also dvd instructions cover more steps than what came in my Silk starter kit. I found it easy enough to adapt to what I did have and am on day 2 of the 7 day challenge. It looks great on the larger areas of my face however I am not finding it easy to apply around eye area and the simplicity shown on DVD of site application has not been my experience yet. The make up color match is excellent and is much lighter feeling than normal make up. So far I am quite please with my purchase.

Date of experience: January 14, 2018
Illinois
1 review
0 helpful votes
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Love it!
January 15, 2018

I wanted to cancel my order thinking I am too old to try something else! So, so glad I didn't. Love this makeup! Easy to use and makes me feel awesome!

Date of experience: January 14, 2018
Florida
1 review
0 helpful votes
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Exited to try it
January 15, 2018

Im very excited to try it, delivery was fast and it has videos that shows me how to use it. If I cant, I will update my review

Date of experience: January 14, 2018

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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