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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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Nevada
1 review
0 helpful votes
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First time buyer
January 19, 2018

I ordered this for my daughter and she is just now trying it. So will give another review in the future

Date of experience: January 18, 2018
California
2 reviews
2 helpful votes
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Still new
January 19, 2018

I just received the airbrush and am still learning how to use it. I watched the DVD and recommended tutorials, but airbrushing is still new to me. I do like it though. In terms of pricing, it was $20 with free shipping and just 3 monthly payments of $30, nothing over $120 or $200 (some of the other reviewers said). I knew there would be a monthly fee so I'm not worried about that. I'm excited to use it more!

Date of experience: January 18, 2018
Oregon
1 review
0 helpful votes
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Not yet
January 19, 2018

I haven't tried it yet but will soon. I'm waiting to be alone so I can experiment with it. I don't have any more to say.

Date of experience: January 18, 2018
New York
1 review
1 helpful vote
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Just kind of expected a bit more but not bad
Does a fairly good job may get better with practice
Have to wait and see

Date of experience: January 18, 2018
New York
1 review
1 helpful vote
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Disappointed
January 18, 2018

I am not a user of makeup everyday. I can not justify the monthly fee for a make up routine that I may only use once or twice a month. Do not see much of a difference from my current application.

Date of experience: January 18, 2018
Illinois
1 review
0 helpful votes
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In LOVE with the product
January 19, 2018

Never thought I would enjoy wearing makeup again. I had completely stopped wearing any type of foundation because it just did not do what I wanted it to do. I gave up! I have been given so many compliments in just a few days. Can't wait to get the product to get rid of the small lines

Date of experience: January 18, 2018
Arizona
1 review
0 helpful votes
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Awesome
January 18, 2018

I haven't got to try it out as I have been sick. But I have been seeing quite a few reviews and a few ppl I know have the system and it looks flawless on them. I am sure I am going to love it as I have been wanting it for three yrs now and all I want to do is cover some of my freckles... LOL
THANKS
MS. MARTIN

Date of experience: January 17, 2018
California
1 review
3 helpful votes
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Tricked!
January 18, 2018

It wasn't until I ordered these items that I realized I was going to be charged every other month@ $50. For auto ordering. I will most likely cancel this. It is a scam.

Date of experience: January 17, 2018
Illinois
1 review
0 helpful votes
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My 40 year old daughter couldnt believe how great I looked on the second day. I never told her what I did different. I will eventually, but I love it how she says I dont look 60. Bahahahah!

Date of experience: January 17, 2018
Georgia
1 review
0 helpful votes
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Luminess air is something Ive never had. A product that does & is exactly what the commercial says & more. I recommend all people who wear makeup to try Luminess. You wont go wrong & you will never buy anything else. Its the best yet. Thank you for such an amazing product!

Date of experience: January 17, 2018
New York
1 review
0 helpful votes
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I love my Luminess air
January 18, 2018

I love my Luminess air. Is doing a wonderful job. Is so smooth and light. Ill never go back to my old foundation

Date of experience: January 16, 2018
Georgia
1 review
0 helpful votes
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I returned the items - unopened. I changed my mind, as I also did not see in any part of the ad that it was a trial and that I would be billed additional charges. I am on a fixed income and could not justify the costs.

Date of experience: January 16, 2018
Texas
1 review
0 helpful votes
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Airbrush kit return
January 17, 2018

I placed an order for only the foundation, received the airbrush kit. I will be returning the kitchen reason for returning I have one. I have been using my airbrush kit for 1yr.

Date of experience: January 16, 2018
Iowa
1 review
0 helpful votes
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I love how this make up application works. Can't wait for the rest of my makeup comes in! I ordered extra too! With my skin color I'm going to have to blend a color to match my skin tone. We American Indians have a different skin color so hopefully I can blend up a look just for my color of skin in winter.

Date of experience: January 16, 2018
Utah
1 review
1 helpful vote
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Thinking it might get better with practice. As of right now, the product doesn't feel light, but that might be because I am applying it wrong... I will keep trying to see if it gets better with skill.

Date of experience: January 16, 2018
Oregon
1 review
0 helpful votes
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I have received my product, but due to a killer cold, I have not used it yet. Looking forward to trying it out.

Date of experience: January 16, 2018
California
1 review
0 helpful votes
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Best Thing Ever
January 17, 2018

I'm so glad I decided to give this a try. I absolutely love it. It is just as simple as it looks on Tv. After practicing, I feel like a professional. Thank you so much.

Date of experience: January 16, 2018
California
2 reviews
4 helpful votes
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I received my system but the color was too dark. Per the ad, I called for my free replacement and after 3 tries still could not get through to a live person. I was asked to give my name and number for a call back but never got one. I still have yet to speak to anyone and am assuming by the time I get the replacement color and actually get to use the system - my 30 day trial period will be up so I will be stuck with it whether I like it or not. I am thinking this is the way they make their money.

Date of experience: January 16, 2018
Florida
1 review
1 helpful vote
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Haven't quite got the hang of it yet. The shades sent were too dark for me so waiting for lighter shades to arrive. Having a hard time getting it around my eye area without feeling like i am spraying it in my eyes. Will give it a little more time after the correct shade of makeup arrives before I make a decision.

Date of experience: January 15, 2018
Georgia
1 review
0 helpful votes
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Dissappointing
January 16, 2018

I haven't had a chance to try it out. I ordered the small shaver and the papers said it has an extra blade. I have no extra blade. Will call customer service tomorrow. It also said the professional air brush would be $10 more. $29.? In place of the $19.?. I didn't see anything that said $10 on the next 3 payments also. Sort of upset to see my card was charged over $67 dollars..

Date of experience: January 15, 2018

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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