Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I think one shade is too dark. I cant see it when it goes on, but afterward, I find bare spots where I didnt get enough. Color is not quite right for me. Coverage of blemishes and dark spots is not as good as I had hoped. Ive only used it a few days, though, so I may just need to practice some more.
Like the kit indicated, "watch the video", is excellent advice. I may need to call and get a lighter color and possibly the concealer as well. I'm usually lighter in the winter months and darker during the summer....which the photo I sent was with tanned skin. That was my fault. I'm getting use to using the wand, and found that it can go on too thick if you're not gauging the pressure correctly; it's more of the fact that I didn't think much was coming out, but keep moving the wand...as we're told to do. Also, we ladies a little older may need to gently tug to smooth out the wrinkles around the eyes before applying in that delicate area. Don't give up on it, I feel it's promising...just takes practice, practice, practice. Give me about a week and I'll send an updated review. :-)
Took me 4 or 5 tries before I got it right. I got the wrong shade. Will reorder a lighter shade and combine it with the one I ordered. Should match perfectly. Once you get the hang of it, it goes on smooth. It covers well except for the dark circles under my eyes which are still very apparent (not at all like the video of the lady with the dark circles that disappeared after applying Luminessair - which is the main reason I bought it!...) Maybe I need to order the concealer. Willing to give it a try.
Great product! Coverage is great, love that you only use a few drops at a time. Love the smoothness of the coverage!
They did send the correct shade(s) for brown African American skin tone. I believe you that to be false advertisement and I more than likely will be returning the machine and products.
It is a great item but I do have to learn a little more on how to use it. I am getting better each day.
Try me later. I have had it one day. Still learning about it. When I know more about l will let you know.
This stuff is awful. Felt terrible on my skin. I will not be continuing and I cannot recommend. The shades do not match my skin tone and it really felt like it was paint and dryer hard
It's not as easy as they say. Machine uses product quickly. Constantly having to stop and add more. Worried that this is going to be the norm. Didn't receive stated BONUS items..
Im 1/2 Cherokee my skin tone is never the same in the spring time Im a light bronze in the summer Im a very dark reddish tone I buy up to 4 different tone of liquid makeup and try to match my color as best as possible, I finally gave in and ordered Luminess air Ive used it everyday I Love it Im in more control of the blending and Ive about match my tones perfectly It takes practice to get the fill of it and blending into different shades but its worth it so try try and try again because youll love it when you get it to your perfect shades
I've had try the product did everything that the instructions say. The spay makes me look older then what I am
I received my Luminess Air makeup system three days ago and it is as easy as it looked on TV! So far, it is a great make up tool... I'm just getting started!
Customer Service needs a lot of approvement, difficult to reach a live person even when you have their extension. They do not return your call!
I do not like it it makes my skin look too dry it is not made for over 65 woman. I have called for 2 days trying to get an RA # and no one will return my call I try to wait for a operator to come on the line and the only response o get is someone will call me back in 24 jours and I have been waiting for 48 hours And no one will call me. I want to send back before my 3o days runs out I am doing what your web site says to do but I cant get anyone to talk to me to give me the return number so I can send it bAck. Is this the reason no one is contacting me so my 30 days will run out and you will charge me for something I do not want to keep. I hope your company is not that low so please call me sherry mahaffey *******300 As soon as possible maybe I can get the RA number this way. HELP PLEASE!
I never wear make up. May be the problem. Covers real good! Sticky like paint. I am on top of the hill and thought i would try one more new make up.
New to airbrush and really loving the finish of makeup and ease. Am 58 - and this is by far the best way to disguise wrinkles, dark circles and still look refreshed. Love it and using as daily makeup routine.
I've only tried once. The make up is not right for me. I'll probably cancel club.
Too Much money for the results.
Called Customer Service to cancel, the shades do not match my complexion, I was on hold for 30 minutes, finally I asked for a call back, stated I would receive a call with 24-48 hours, it's been 3 days, and no call back. I was suppose to receive eye shadow, lipstick and mascara, and I only received eye shadow with no way to apply I guess just with your fingers. Not very happy with the product or the customer service. This was a very bad purchase.
It doesn, t work. You charged me a outrageous handling fee of 26% of the order. I tried to cancel recurring payments but your rep said the system wouldn, t allow it. Customers beware your getting ripped off
I've only tried it twice so far. Found it easy to use after watching the tutorial links from the email. I've already ordered a few new products (neither shade foundation was a good fit for me). Can't wait to play around more.
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...

