Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Luminess

Luminess

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Luminess?
grey stargrey stargrey stargrey stargrey star

Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
1,662
This company does not typically respond to reviews

Instant Feedback

62,345 reviews

We monitor reviews for authenticity

California
1 review
2 helpful votes
Follow Sandy B.
Unfollow Sandy B.
Share Review
Report Review

Did not receive it.
January 25, 2018

I have not received my LuminessAir. I needed to try it for a friend from India.
Since I have not received it to date and the friend has left... please cancel the order and no future charges should be charged to my account.
Thank you.

Date of experience: January 25, 2018
Washington
1 review
5 helpful votes
Follow Lynnea J.
Unfollow Lynnea J.
Share Review
Report Review

Not Impressed
January 25, 2018

It's not anything like the videos show. It's not a clear match as shown, even after mixing multiple colors. It does not go on that smooth and it takes a LOT of makeup just to cover one small area. Overall not impressed at all.

Date of experience: January 25, 2018
Virginia
1 review
0 helpful votes
Follow Jamie A.
Unfollow Jamie A.
Share Review
Report Review

Great
January 25, 2018

Great buy! Love the foundation! Gives pretty full coverage without feeling heavy or caked on. Color matched pretty well also.

Date of experience: January 25, 2018
Illinois
1 review
0 helpful votes
Follow Charli H.
Unfollow Charli H.
Share Review
Report Review

My skin is starting to age and lines were becoming an issue as other foundations began settling in the creases. I am 72 so yes I expected wrinkles but I do not want to draw attention to them. The light application of diffused product minimizes the look at wrinkles and feels much better on my skin. Thank you for making a product that the average woman on the street can use at a price that is affordable.

Date of experience: January 25, 2018
Nevada
1 review
0 helpful votes
Follow Judy B.
Unfollow Judy B.
Share Review
Report Review

I love it!
January 25, 2018

I love this makeup system because you can't feel it on your skin, read the book and follow all of the directions especially where it says to let each application dry before starting the next one.

Date of experience: January 25, 2018
Arizona
1 review
0 helpful votes
Follow Anna A.
Unfollow Anna A.
Share Review
Report Review

I love the ease of using the product, but am unhappy that I received the wrong makeup shade. I am disappointed that I must wait almost 30 days to get the complimentary color change.

Date of experience: January 24, 2018
New York
1 review
0 helpful votes
Follow Lynda B.
Unfollow Lynda B.
Share Review
Report Review

The only problem I had was it longer than I expected and the color I ordered is too dark. It's hard to pick a color on the computer.

Date of experience: January 24, 2018
Pennsylvania
1 review
0 helpful votes
Follow Sabrina M.
Unfollow Sabrina M.
Share Review
Report Review

I love the luminessair. I have always hated the look of caked on makeup and now with this machine I no longer have to worry about that once you get the perfect match to your skin tone your going to look great.

Date of experience: January 23, 2018
Washington
1 review
0 helpful votes
Follow jennifer h.
Unfollow jennifer h.
Share Review
Report Review

Excited
January 24, 2018

Still waiting on two back order products. Very excited to get the remaining portion of my order!...

Date of experience: January 23, 2018
Nebraska
1 review
0 helpful votes
Follow Jennifer B.
Unfollow Jennifer B.
Share Review
Report Review

Very happy
January 24, 2018

Ive never been much of a make up wearer but I am enjoying the luminessair. Its easy to use and pretty quick to apply. I am still trying to learn the tricks in the book but otherwise I am happy with it.

Date of experience: January 23, 2018
Alabama
1 review
1 helpful vote
Follow Jenn N.
Unfollow Jenn N.
Share Review
Report Review

It's OK
January 24, 2018

Not sure if I am keeping it or not yet... It seems to take longer than expected and the makeup is much darker than expected... I did my practicing but still feel like I need to practice more. That aside I like how light it feels on my face but it does seem expensive for what it is - if it cost less I would probably keep it but still on the fence. Will order a lighter shade and keep practicing but it's probably going back

Date of experience: January 23, 2018
Texas
1 review
12 helpful votes
Follow Becky B.
Unfollow Becky B.
Share Review
Report Review

Still skeptical...
January 24, 2018

I received the product and the free gift (except the mascara because it is on back order) and did try it a couple of times. It takes more makeup than advertised and doesn't cover all of the spots on my face. I don't find the tool as easy to hold as they say it is. It does, however, even out skin tone and takes away the redness. I would say this is a 50/50 shot of the product working or not working. Not looking forward to paying the high prices for the foundations, primers/ blushes, etc.

Date of experience: January 23, 2018
Massachusetts
1 review
0 helpful votes
Follow Laura L.
Unfollow Laura L.
Share Review
Report Review

Too early to tell
January 24, 2018

Was away when it arrived so Ive only just used it for the first time today. Jurys still out. But so far results seem to be good.

Date of experience: January 23, 2018
California
1 review
3 helpful votes
Follow Stephanie T.
Unfollow Stephanie T.
Share Review
Report Review

Haven't opened th box
January 23, 2018

Product is still sitting in the box on my dresser so I am unable to review at this time. After reading the other reviews I will probably not even open it but return for the refund.

Date of experience: January 23, 2018
Virginia
3 reviews
3 helpful votes
Follow Roberta P.
Unfollow Roberta P.
Share Review
Report Review

Returned It
January 23, 2018

Although the coverage was fine and the feel was very light, it takes too long to apply the makeup. This is not what I wanted, so I am returning it. When you call customer service, stay on the line until they answer. They will try to get you to keep the product, but stick to your guns, if, in fact, you want to return it. The rep was very nice, but not at all happy that I wanted to return the items.

Date of experience: January 23, 2018
Iowa
1 review
0 helpful votes
Follow Liz N.
Unfollow Liz N.
Share Review
Report Review

There is definitely a learning curve but once youve mastered it you will love the look and light feel of your makeup. And less is definitely better when applying!

Date of experience: January 23, 2018
Georgia
1 review
3 helpful votes
Follow Debra W.
Unfollow Debra W.
Share Review
Report Review

NO TIP!
January 23, 2018

The tip is on back order and without it the product is worthless. Please send the tip so I can at least try it. What a rip off at this point!

Date of experience: January 23, 2018
North Carolina
1 review
0 helpful votes
Follow Sheila H.
Unfollow Sheila H.
Share Review
Report Review

Practicing
January 24, 2018

I am still practicing, but, so far, love it. Have not done the eyeshadow or blush yet! I use my own moisturizer and it works for me.

Date of experience: January 23, 2018
Kentucky
1 review
1 helpful vote
Follow Nancy r.
Unfollow Nancy r.
Share Review
Report Review

Missing items
January 23, 2018

Itried to contact customer service and I was told to leave my number and they would return my call phone call within 24 hours that did not happen I did not receive one of the items on my list even though I was charged for it and I paid for it I will make a copy of the receipt to show you what the item is in the luminous silk and smooth shaper it was not in the packet they said that they shipped it but it wasnt there I would like to get someone to call me or send me an email saying that I will be receiving it shortly

Date of experience: January 22, 2018
Georgia
1 review
0 helpful votes
Follow Catherine D.
Unfollow Catherine D.
Share Review
Report Review

I'm amazed at how good the makeup looks. It's so easy to put on. And it looks so natural. I wish I had purchase this years ago. It would have saved me a lot of money.

Date of experience: January 22, 2018

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
See all photos