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The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
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I have not received my LuminessAir. I needed to try it for a friend from India.
Since I have not received it to date and the friend has left... please cancel the order and no future charges should be charged to my account.
Thank you.
It's not anything like the videos show. It's not a clear match as shown, even after mixing multiple colors. It does not go on that smooth and it takes a LOT of makeup just to cover one small area. Overall not impressed at all.
My skin is starting to age and lines were becoming an issue as other foundations began settling in the creases. I am 72 so yes I expected wrinkles but I do not want to draw attention to them. The light application of diffused product minimizes the look at wrinkles and feels much better on my skin. Thank you for making a product that the average woman on the street can use at a price that is affordable.
I love this makeup system because you can't feel it on your skin, read the book and follow all of the directions especially where it says to let each application dry before starting the next one.
I love the ease of using the product, but am unhappy that I received the wrong makeup shade. I am disappointed that I must wait almost 30 days to get the complimentary color change.
The only problem I had was it longer than I expected and the color I ordered is too dark. It's hard to pick a color on the computer.
I love the luminessair. I have always hated the look of caked on makeup and now with this machine I no longer have to worry about that once you get the perfect match to your skin tone your going to look great.
Still waiting on two back order products. Very excited to get the remaining portion of my order!...
Ive never been much of a make up wearer but I am enjoying the luminessair. Its easy to use and pretty quick to apply. I am still trying to learn the tricks in the book but otherwise I am happy with it.
Not sure if I am keeping it or not yet... It seems to take longer than expected and the makeup is much darker than expected... I did my practicing but still feel like I need to practice more. That aside I like how light it feels on my face but it does seem expensive for what it is - if it cost less I would probably keep it but still on the fence. Will order a lighter shade and keep practicing but it's probably going back
I received the product and the free gift (except the mascara because it is on back order) and did try it a couple of times. It takes more makeup than advertised and doesn't cover all of the spots on my face. I don't find the tool as easy to hold as they say it is. It does, however, even out skin tone and takes away the redness. I would say this is a 50/50 shot of the product working or not working. Not looking forward to paying the high prices for the foundations, primers/ blushes, etc.
Was away when it arrived so Ive only just used it for the first time today. Jurys still out. But so far results seem to be good.
Product is still sitting in the box on my dresser so I am unable to review at this time. After reading the other reviews I will probably not even open it but return for the refund.
Although the coverage was fine and the feel was very light, it takes too long to apply the makeup. This is not what I wanted, so I am returning it. When you call customer service, stay on the line until they answer. They will try to get you to keep the product, but stick to your guns, if, in fact, you want to return it. The rep was very nice, but not at all happy that I wanted to return the items.
There is definitely a learning curve but once youve mastered it you will love the look and light feel of your makeup. And less is definitely better when applying!
I am still practicing, but, so far, love it. Have not done the eyeshadow or blush yet! I use my own moisturizer and it works for me.
Itried to contact customer service and I was told to leave my number and they would return my call phone call within 24 hours that did not happen I did not receive one of the items on my list even though I was charged for it and I paid for it I will make a copy of the receipt to show you what the item is in the luminous silk and smooth shaper it was not in the packet they said that they shipped it but it wasnt there I would like to get someone to call me or send me an email saying that I will be receiving it shortly
I'm amazed at how good the makeup looks. It's so easy to put on. And it looks so natural. I wish I had purchase this years ago. It would have saved me a lot of money.
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...

