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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I have been using makeup for years, and this isn't working for me unfortunately. It was frustrating and so i am going back to my original makeup. I use the "spray can" luminess and i do like that.
UPDATE I received a call from Ashley who was very helpful, i am going to try again. I want so much to like this, i need to get ready fast, so i am hopeful.
I have never use a foundation that was so smooth and natural looking on my skin. Being a woman of color and on the lighter side of complexion it is hard to find the right color balance. I love that I can mix colors to get that perfect result. Also this product apply and drys son fast and doesn't run off on clothes.
Thanks for leaving your feedback with us! We are so happy to hear you are loving your Luminess Products!❤️Let us know if you need anything throughout your Luminess journey!
Sprays blotchy and used a lot of product to get any coverage
Hey Melissa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Since I just received it today and January 10 I will be using it in the morning and I am looking forward to it. I wanted this for a very long time.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
The foundations are really simple to select ( light, medium, dark) shades
Thank you for this feedback and for being a valued customer!
The airbrush look was not what I got. Although it Sent in smooth I found it to be sticky and left my face very oily by the end of the day. Fine lines and imperfections seemed more apparent.
Hey Sylvia! Thanks for leaving your review with us! First time users tend to apply the makeup too close to the face or use a lot of it which can make the makeup feel wet. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
So i'm definitely not the type of chic who is anything and everything about makeup! Once i started having 5 boys-makeup really wasn't priority anymore however at first i looked like the dont do side! I got on the website and apps! Watched tutorials and all the things on there they have to help you-which is alot! Best thing Ive found yet and im never going back to the makeup isle again! I will no longer be standing in that isle looking like an idiot and I haven't a clue about all the brushes and yada yada yada! That's what i love about this luminess I dont need a 100 different things just for a tiny bit of make! If your like me then i suggest you try Luminess air brush out!
We are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us.
It is a Fun, new technique to try. I believe it works well once you get used to it but it's overpriced
Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Dont forget - every $1 purchased, you earn 10 reward points that you can use at checkout!❤️
I have to return it and I'm like a refund please it seems that I am allergic to the Luminous makeup and also the colors of the foundation you sent me maybe look orange and the blush too was not a good color for me but thank you it was nice to you as I loved it just can't use the makeup
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
It was broken never used it send it back for a refund
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I've been wanting to try this for years I'm just glad I'm finally doing
Still trying to get the hang of using this product
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
My shopping experience has been very good so far. They've kept me up to date through email on when my shipment was shipped and when it should arrive.
This warms our hearts! Thank you for being the best part of Luminess!
Waited two weeks to receive my product. Will submit another form once I'm able to try it.
Hey Sharon! Thanks for leaving your review with us! All orders take 1-2 business days for it to process and 5-7 business days for standard delivery. Looking at your order - it looks like you ordered around the holidays where post office locations are closed for observation of the holidays. Looking at the time frame, it looks like with the honored federal holidays - your order was still within the timeframe! We are so excited to hear more of your feedback and are here for any questions or concerns you may have! (:
Your website is unorganized, slow, but the customer service was excellent!
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Love the products and the fast shipping is a bonus
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Luminess breeze not functioning. Tried chat with Luminess online but no one has tried to resolve the issue or give me further instructions.
Hey Sandra! Thanks for leaving your review with us! It looks like we have already assisted you into your inquiry! We are so glad we were able to get your concern resolved. If you need any further assistance, we are always here to help! (:
I received the product I a timely manner.
However I am an older woman with dry skin.
When I applied the makeup with the Breeze it did appear to have moisturizer. I did try it a second time and applied moisturizer prior to the application. It seemed to take more product than instructions had indicated.
Hey Karen! Thanks for leaving your feedback with us! So nice to see that we have previously assisted you in your inquiry today! Please let us know if you have any questions, we are here to help! (:
Looks amazing, looking forward to trying it. I will try it soon, as I have been ill.
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Hoping this system will be perfect for my daughter
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️