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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Excellent, easy, customer friendly, & cost effective with free shipping!
We are so happy to hear you are loving your Luminess Products!❤️
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Delivery perfect
Have not tried system yet. My only concern is if color matches.
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
It was great I don't really have too much to say because it's my first time ordering
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Any marks or flaws it will make it disappear and give your face a bright new look. I love it I would recommend this product to anybody.
#BestDecisionEver! You’ll never go back to traditional application systems!
Easy and painless. I'm 75 so it lightens dark spots but wrinkles will always be there. Lol
#BestDecisionEver! You’ll never go back to traditional application systems!
Fast helpful easy very nice pleasant. Glad I called very knowledgeable
Thank you so much for reviewing your experience and sharing the love! ❤
I felt as if I was 35 again such a wonderful feeling with Product thanks guys
Thank you for taking the time to review our product!
Ordering was fast and easy. Love it so far. Been playing.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
I just love my airbrush makeup sprayer and the root touch up is amazing I can't wait to try the spray tan one
We are so happy to hear you are loving your Luminess Products!❤️
Hey Carla! We would love to assist you into a color match! A member of our team will contact you shortly!
Nervous signing onto an "auto delivery" plan that I might not be able to cancel easily if not satisfied. I just received the products though & am excited to try! I wish for the price you end up paying overall that the products weren't "travel or sample" sized.
Hey Lisa! The auto delivery is completely optional to be enrolled in and can be customized and cancelled anytime! We love working with our customers in case you have any questions about the auto delivery - we definitely dont want you to miss out on a special deal! Let us know if you have any questions, we are here to help! (:
Good except for the add ones after the initial order!
Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
First time ordering. Online very easy and clear to understand.
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
We like the Breeze and easy to use but I feel like it really accents the few wrinkles I have under my eyes. The traditional way does not do that. Thanks
Hi Darin! We are thrilled to know that you are excited to try our product very soon! It looks like you placed your order on 01/12/23, as a disclosure, it usually takes 1-2 business days for the order to process, and takes up to 5-7 business days to be delivered.Every customer gets a tracking number with their order to track their package once it begins to ship.Let us know if you have any questions, we’re here to help!
As I will be out of the country for at least 9 months it makes no sense for my particular case.n
Hey Maria! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I think the colors sent to me for my hair and face are too light.
We promise you’ll love it! And we’re here for you if you have any questions once you have given it try. ❤️
It's so good very quickly delivered
And looking the same as i saw on tv
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Even though I should've got my order a few days ago... Stay posted and we'll see
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️