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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Thank you for our great product and efficient satisfying service.
The equipment is nice! Well built and well made I just used it and it works well the only issue was it took along to to receive it. But when I received it, it is nice and it works well!
Thank you for taking the time to review our product!
I ordered a bottle of color 3 and a bottle of color 4. These are the same colors I used before. I opened and used color 3 and it was much to dark. I called the phone number to get a ra to return, only to find out that returns are not allowed if you are not on the auto delivery program. The young man stated it was because of contamination reasons. He told me they had changed the colors because you can mix them in the color chamber. They did say they would send me 1 bottle of another color if I paid the shipping. It is just too bad on the unopened bottle. I have not received that bottle yet, so I will have to wait and see how that part turns out.
Hey Barbara! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Pleasantly surprised of how true the reviews were and how flawless it makes my skin appear. It's quick and easy to use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I do not want any further products. After you receive payment in full, do NOT SEND ANYTHING ELSE. NO MAKE UP, NO MONTHLY CHARGES, IM DONE!
Hey Keith! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I haven't tried it yet but I can't wait to see the difference it will make my skin feel and look like
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
I like the setup. Can't wait to try them. Thank you.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Just received it. Haven't tried it out yet. Hope it's as easy to use and that your makeup turns out like it shows
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
Looking forward to using it. I have used other Luminess products before and have not been disappointed yet.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Very good experience. It was good but I had to return item on as I could not get the hang of the spray machine.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
The makeup does not look like it shows in the video/ tv. It does not cover well at all. Even if you apply second layer, and then it begins to feel and look caked on and thick. Wasn't pleased with it at all. My pressed poweder foundation does a better job and feels alot better. I sent it back.
Hey Ruby! Thanks for leaving your feedback with us! We have many types of foundation that we offer to fit our customers needs. We wouldve love to send out a different foundation for you to try! We love to resolve any pending questions or concerns you may have! A member of our team will contact you shortly!
I had no issues with my order or with delivery. Would order again.
We are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us.
I have not used the foundation, but I have purchased a small eye shadow compact and the lip compact. There's just something elegant about having a lip compact instead of a lipstick! The colors are pretty neutral so that any skin tone could wear them.
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
I just received the order I have watched a few tutorials online. I don't have a cd player. I haven't opened it up or played with it yet. Shooing for it & packaging I would say rates a 5.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Waiting on new piece as the air gun is defective. Will know when it arrives.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
I was so worried of making a mess on my clothing, eyebrows and hair. I wear glasses so I was also afraid of applying it on my face and not know where I am applying it without my glasses. But you can feel the cool mist on your skin, so you know exactly where the makeup is being applied. It works wonderful! L love how pretty my skin looks after applying. Thank you for such a wonderful product.
This warms our hearts! Thank you for being the best part of Luminess!
I placed my order in January 6,2023
There are many that send texts and emails but the packing and shipping personnel needs to be increased or replaced
I to this date 1/17/2023 HAVE NOT received my products but they sure processed my payment asap
Not Happy
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
#BestDecisionEver! You’ll never go back to traditional application systems!
It's is amazing just like as I seen just the make up spray goes out fast and if not applied right it will feel packed on your face and get over You are clothing other then that it is nice will recommend
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
Using the Luminess Breeze Airbrush System is very easy to use. Choosing my skin tone was made simple. I am very pleased.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!