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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
1,662
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Instant Feedback

62,345 reviews

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California
1 review
0 helpful votes
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TOO MANY EMAILS
April 18, 2023

Since I originally bought my airbrush from TV, I have gotten AT LEAST one email trying to sell me more products. I may send my airbrush back because I am nearly 80 years old and COULD NOT use the amount of makeup that they plan to send——-as written in the VERY FINE print.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2023
Delight T. Luminess Rep
over a year old

Hey Kay! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Mississippi
1 review
0 helpful votes
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Arrived in a timely manner.
March 18, 2023

Haven't got to use it yet, but planning on trying it out this weekend! Excited. Hoping it works out for me.

Date of experience: March 18, 2023
Delight T. Luminess Rep
over a year old

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Virginia
2 reviews
0 helpful votes
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Makeup
March 18, 2023

Hope it works.
Have not tried it yet just charge it today will try this weekend

Date of experience: March 18, 2023
Delight T. Luminess Rep
over a year old

#BestDecisionEver! You’ll never go back to traditional application systems!

Florida
1 review
0 helpful votes
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Haven't tried it yet
March 18, 2023

I am remodeling and will not have time to try its until these projects are cleared.
Ill let you know.
Debera

Date of experience: March 18, 2023
Delight T. Luminess Rep
over a year old

Thanks for leaving your review with us! We are so excited for your to start your Luminess journey!❤️

Texas
2 reviews
0 helpful votes
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All great make up
March 18, 2023

Love everything about it and very easy to use and tell anyone about it

Date of experience: March 17, 2023
Delight T. Luminess Rep
over a year old

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Washington
1 review
0 helpful votes
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Luminess
April 16, 2023

I'm still learning how to use it
Its been kinda hard.but I will catch on

Date of experience: March 17, 2023
Delight T. Luminess Rep
over a year old

We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Georgia
2 reviews
0 helpful votes
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Rechargeable Luminess. 2 thumbs up
March 17, 2023

This is My 3rd purchase of a luminess, but my first time trying the rechargeable Luminess. I am very pleasantly surprised with the performance of this little jewel!
I have to say, the first two orders, of the regular Luminess Air Makeup applicators, I was very let down! I ordered my first one maybe 10 years ago, it never would apply the makeup right, it would blow the air thru but never make up! I called several times and was given instructions on how to fix it but it never worked regardless of what I did to fix it! It was past time for me to return, so I chalked it up as defective and took the loss...the second time I did the same exact thing! I wanted to cry because I do make up for the little ones at the pageant contests and I really like how airbrushed makeup looks on the kids! But I waited for pageant season to start-and I lost the window of time to return the second one!
Anyway, that was years ago and when I saw a infomercial for the new Luminess cordless, rechargeable Air brush I KNEW I had to have it, the pageants are so stressful and having a cordless air brush would make it so much easier for me! So I ordered one, knowing that I would return it if I had issues...and this time it will not be returned, matter of fact, no one can take this little, awesome gem away from me now! It works so well, and it is so simple to use! It is a dream! I am SO PLEASED with this Luminess and I highly recommend it to everyone!

Date of experience: March 17, 2023
Delight T. Luminess Rep
over a year old

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Mississippi
1 review
0 helpful votes
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Enlightening
March 17, 2023

Everything was presented with class.The items were right.they were packaged very good.there were good instructions and suggestions.I enjoyed just reading about it before I used the products.makes me want to order more!

Date of experience: March 17, 2023
Delight T. Luminess Rep
over a year old

This warms our hearts! Thank you for being the best part of Luminess!

Texas
1 review
0 helpful votes
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Review
March 17, 2023

I was not blown away when I first tried it. I don't wear makeup very much so we will see.

Date of experience: March 16, 2023
Delight T. Luminess Rep
over a year old

Thank you for leaving your review with us! Let us know how it turns out!❤️

Illinois
1 review
0 helpful votes
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Return info product I don't think it is good for me

Date of experience: March 16, 2023
Delight T. Luminess Rep
over a year old

Thank you for taking the time to review our product! ❤️❤️❤️

Oklahoma
1 review
0 helpful votes
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Returned partial for credit
March 16, 2023

Fine so far my previous air liminess is now working. Thank you for your help. When i need more product i will be in touch. I appreciate a good product

Date of experience: March 16, 2023
Delight T. Luminess Rep
over a year old

Hey there Alice! Thanks for leaving your review with us! Upon reviewing your account, no returns have been issued or made - let us know if you have any questions or concerns about your order, we are here to help regarding account, makeup, or system concerns! (:

California
1 review
0 helpful votes
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Breeze
March 16, 2023

Great product i love it would recommend it to others

Date of experience: March 15, 2023
Delight T. Luminess Rep
over a year old

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

South Dakota
1 review
0 helpful votes
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Easy and cheaper than Amazon Package came nice and clean. Can't wait to try it out this week!

Date of experience: March 15, 2023
Delight T. Luminess Rep
over a year old

#BestDecisionEver! You’ll never go back to traditional application systems!


Easy and cheaper then Amazon
March 6, 2023
Previous review

Easy and cheaper then Amazon

Date of experience: March 5, 2023
North Carolina
1 review
0 helpful votes
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Love, love, love it!
March 15, 2023

I have always wanted a makeup airbrush, and at the age of 67, I finally got myself one….WHOOOOOP PPPPPPPE!

Date of experience: March 15, 2023
Delight T. Luminess Rep
over a year old

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Virginia
1 review
0 helpful votes
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I love the product.
March 15, 2023

The air brush makeup is very light on my face and the makeup does not cake on my face like other makeups that I use in the past and I love the blush and lip stick.

Date of experience: March 15, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Florida
1 review
0 helpful votes
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I do not have a use for it it is to much more steps then I wanted and to bulky to pack and travel for me, but better than the older one I tried in 2012

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
Delight T. Luminess Rep
over a year old

Hey Gwendell! It was a pleasure assisting you today! We are sad to see you go but happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

California
1 review
0 helpful votes
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Came very quickly!
March 14, 2023

Great! VERY EASY! Excited to try it! Love the applicator!

Date of experience: March 14, 2023
Delight T. Luminess Rep
over a year old

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Michigan
1 review
0 helpful votes
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Luminess
April 13, 2023

The booklet says that the air brush machine has 3 settings and a clean setting but it only has 1 setting
And the makeup feels sticky.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2023
Delight T. Luminess Rep
over a year old

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Oregon
1 review
0 helpful votes
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Obviously not for everyone
March 13, 2023

Do not like it. Want to return it. Makes the bags under my eyes more pronounced, not as quick and easy as advertised. They sent me two different shades of foundation and when I put some on my hand they were both the same shade.

Date of experience: March 13, 2023
Delight T. Luminess Rep
over a year old

Hey Gail! Thanks for leaving your review with us! Each airbrush trial system comes with a one time color match guarantee as well as $150 of personalized online training with our makeup artists! We would've been more than happy to offer our training services and a color match to get you going on your Luminess journey. It looks like we have assisted you today and hope you would reconsider us in the future. We look forward to servicing you again soon!

North Carolina
1 review
0 helpful votes
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Not for me
April 12, 2023

I actually went to school for airbrush and was curious on this product. It used too much makeup and was bulky to hold. And it looks like a hassle to return so I guess they got me.

Date of experience: March 13, 2023
Delight T. Luminess Rep
over a year old

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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