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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Sorry I haven't had a chance to try yet. I'm on vacation so as soon as I get back home.I will let you know
I'm by no means a make up type person. I only wear it on very special occasions and I'm not very good at it. The site made it easy to find something even I could use. I break out from most makeups but this says it's pretty natural. We shall see. I had a very good experience with the site and I feel others who apply makeup daily will find it even easier than I.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Received product but the airbrush was still charging after 2 hours, called customer service and they will be sending a replacement
Hey Bernadette! Thanks for leaving your review with us! We are so happy we were able to get you taken care of today! Let us know if you need anything else!❤️
The customer service agent did his job, but the process took way too long.
Hey there Alvin! Thanks for leaving your review with us! We apologize for any inconvenience as we have a high volume of calls we are attending to. Looking at the order, it looks like you placed an order for the Breeze trial - how exciting! It looks like the agent successfully inputted your order and sent to shipping. You should receive a tracking number shortly - let us know if you have any questions, we are here to help! (:
Good so far. Hopefully it's as easy as it shows on tv
Thank you for this feedback and for being a valued customer!
Luminess is a great product. I love how it covers the pimple on my face.
Thank you so much for reviewing your experience and sharing the love! ❤️
I haven't really shopped for any make up in more than 40 years so am trying now.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Wife used the air brush on my daughter and it clogged within a minute. She spent 10 minutes cleaning it for it to happen again. She's done!
Hey Scott It was a pleasure assisting you today! We're sad to see you go but happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy and hope we can service you again in the future! ❤️
Thank you for taking the time to review our product! ❤️❤️❤️
Impressed with product packaging. In process of charging unit.
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Why does it take so long and does it come from China? Also too expensive.
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Experience was great. The product itself not so much: love the spray machine but the make up itself doesn't work for me. It will be going back.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I'm very excited about this product. It really makes a difference in my skin it is very healthy looking.
Age? We don't know her! Only Youthful looking skin with Luminess! ❤️
Fast, Easy to order.
My order arrived promptly
Beautifully packaged without damaged
Thank You!
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
It came out too fast, then it was gone, I had to put more drops in the well, and it didn't go on so easily!
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Loved how fast I got it!
I don't think it's for me tho unless I'm using it wrong I'm not happy with how it looks on me
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Very happy with all my contacts with ordering, delivery and customer service representative. The package was well pack and love the extra items.
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
Received product in a timely manner, no issues, I like how they have a face match to find out what color is good for you
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
Was fine. No issues with the shipment. Everything came as ordered
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Getting proficient with usage of product. Managing product is essential.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️