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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The delivery was fast, easy to apply, noticed the difference in this makeup verses what I use to use, wish I had started using this sooner. Love it.
When I received my package I was very excited. It was very beautifully put together. And easy to use. Thank you so much Luminess
Prompt delivery product in good condition with no issues
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Great very happy with the Breeze! It's easy to use and clean!
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Order was delivered to alternate address of apartment management office
Let us know if you have any questions! We’re here to help!
My experience was simple and easy. I have not used the product yet.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
I never used this, instead I have returned it back to you. It is in the mail as of today with the return label you provided for me. Please notify me when you receive it and refunded my money back to my credit card.
Hey Sharon! Thanks for leaving your review with us! We do disclose all of our terms and conditions throughout our TV offer, website, checkout, and confirmation email sent once purchased. These terms and conditions explain the 30 day trial, installments, auto delivery, returns and color match process. We look forward to receiving your package and hope you would reconsider us in the future.
I was nervous as I have sensitive skin, but so far so good.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Package was in Sumner Wa since March 2 nd. Finally delivered to us March 6 th.
Hey Joyce! Thanks for leaving your review with us! When reviewing the account, we see that the order was placed on 2/23/23. Please keep in mind that we disclose any orders placed after 3 pm on thursday, wont get processed until the next business day when our warehouse is available. Our warehouse does not work on Fridays or the weekends, therefore it got processed on Monday. Looking further, the order arrived in the standard delivery time frame. Let us know if you have any questions, we are here to help! (:
Having used it only once since I received it was and experience I've never had before and I reallly like it thus far. I received a complement on how well my makeup looked. I think I am going to like it once I get used to it. I'm looking forward to that experience. Thank you for making such it affordable.
This warms our hearts! Thank you for being the best part of Luminess!
I didn't realize you signed up for a recurring cost so I sent back the product
Hey Susan! Thanks for leaving your review with us! We disclose all of our terms and conditions throughout our website that explains the 30 day trial, installments, auto delivery, and color match process. We offer the product as a trial for $19.95 for the 30 days, or a pay in full price that the customer can choose instead. It looks like we have assisted you with an RA number to return the package, and hope you would consider us in the future!
I just received it. I have not opened it up yet. I plan to use it sometime this week
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
I am anxious to get started and will be reading and trying later.
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Easy to order but I'm not sure if I like how they kept trying to sell me added items?! Not knowing how they work or even how to use them. Also I sent an email minutes after placing order saying I wanted to cancel order! I got an email back stating they'd already processed my order so I had to wait for it to come then cancel it?
Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
Wonderful Facebook. It's amazing. Greatest makeup I ever have used.
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
It was easy and hassle free. Products are nice. Looking forward to using them.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
For some reason the first two attempts stuck on continue. This happened on credit/debit entry twice.
Thanks for leaving your review with us! If you are experiencing any technical difficulties with our website, we recommend making sure that your browser is cleared of any data cache and cookies, and ensuring the connection is stable. Sometimes the website wont function correctly if the data cache and cookies hasn't been cleared out lately, or connection errors. Try those steps out, and let us know if you have any further errors - we are always here to help! (:
Un happy and it is a word game $ 200. Dollars is a lot of money to be unhappy with the product
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Hey Mary! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Very easy to find what you want. I can't wait to start using my Luminess!
Thank you for leaving your review with us! Let us know how it turns out!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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