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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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¡Fue un placer atenderte hoy! ¡Estamos muy contentos de haber podido atenderlo! Háganos saber si necesita algo más, ¡nos encanta hacer felices a nuestros clientes! ❤️
It took me a little while to get use to the application!
But when I did I was very satisfied with the outcome!
It is easy and fast and not messy! The color I was sent matched perfectly!
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
Just received product a few days ago so still experimenting with it. Definitely will take practice to perfect application. Not impressed with coverage at this point.
Hey Lynda! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I am not fully convinced I like this. It seems to waste a lot if foundation in this sprayer. It doesn't appear any different to me than apply with sponge. I am returning it. It's too fussy!
Hey Ann! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Good so far getting used to it take some time to get it
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
I had to order a new part for my luminess unit and the shipping took 11 days.
Hey Antoinetta! Thanks for leaving your review with us! All standard shipping takes 1-2 business days for it to process and 5-7 business days for it to deliver. Looking at your order, it looks like it was within the time frame of our standard shipping. We do have available shipping options if you need the product sooner! Let us know if you have any questions, we are here to help!
Very fast and efficient, very happy with my purchase so far
Thank you for leaving your review with us! Let us know how it turns out!❤️
Very easy to order and video on email explains how to use. It's very helpful.
Thank you for taking the time to review our product! ❤️❤️❤️
I like it so far still haven't received the instructions on how to use the Gen 1 version as my order came with how to use the Breeze 2. I've just been figuring out how to use it myself.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
I was looki8ng for any way to shave the years back! I believe Luminess will work for me! I love this Breeze
#NewBestieAlert! We promise you’ll love it! And we’re here for you if you have any questions once you receive your order. ❤️
Wonderful products and fast delivery. Skin care line is great as well
We are so happy to hear you are loving your Luminess Products!❤️
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
My package was delivered in a very timely manner. I am very pleased.
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
I don't want to write a review honestly the rating should be acceptable
Let us know if you have any questions! We’re here to help!
I received the luminess breeze and it will not charge. I'm using the charger included in the package and have tried in multiple outlets, yet it will not charge
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Hi
I bought the package on Dec 12 $20.70 30 days trial
I returned original package on Jan 15 ( I never use it because I did not like it) and they charged me again on Jan 19 $49.25
I called them and they refund my money $69.95 on February 13
They keep charged me again on Feb 19 $41.44
I emailed them let them know, they refunded me $41.44 on Feb 20
Today march 19 -23 they charged me again$49.25
I called them email them I don't buy any thing
I returned original package already, how do your company luminess keeps charged my credit money every month
Please help
I don't buy anything and I returned original package already
It look like your company such as a scammer customer, I never seen any company like this before
Customer returned the packages and they don't buy anything, please stop charged their credit card and please stop send any luminess product to their house.
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Fantastic! Best I have ever had for older women. Easy to use, goes where you aim it!
Thank you for taking the time to review our product! ❤️❤️❤️
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
No help choosing foundation color which seems to be a very key area with not the norm coverage since dark circles add to nailing the right coloring
Hey Kurt! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!