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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was fine ************** Please don't ask me - I do not have time to deal with this.
Good so far finding it hard to match my skin color
We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Not sure yet but excited to try. Very nice to have so much support.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Just received the product yesterday. First, the color was way off. Second, the instructions on how to use were vague. So far, not happy with product
Hey Debbie! Thanks for leaving your review with us! We are so happy we got you taken care of by sending over a different color match! We also sent over a link to visit our Makeup Artist for you to ask any questions on how to use the system and the makeup! Let us know if you need anything else!
I received my Airbrush quickly and I'm charging it right now. After I download and watch the instructions on how everything works, I'll start practicing with it and then I will give my review.
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
I feel work needs to be done on colors for black women. I don't have my perfect color yet.
Hey there Dorcas! Thanks for leaving your review with us! All of our Airbrush foundation kits come with 2 foundations, one for pink/red tones, and one for olive/yellow tones! Everyone has unique undertones, so some may have to blend two foundations together to get their perfect shade. We sent you a link to visit our Makeup artist who is live on Facebook who can go over how to use the system as well as color matching and tips and tricks!
Still mad you let us all go. Unfortunately we enjoy your product
Hey there Jayce! Thanks for leaving your review with us and appreciate your feedback. Let us know if you have any questions about our products, we are here to help!
Okay haven't tried it yet am going to try it on the weekend when I have more time
#BestDecisionEver! You’ll never go back to traditional application systems!
Coverage not as good as shown on TV - Had to refill three times, and could still see the dark circles under my eyes,
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Quick, easy if you have any issues with product they fix it very quickly and to your satisfaction. Love them will purchase again in future
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
I received a Breeze unit that would not work properly. After the 1st practice use, the unit would turn on & off constantly until it ran out of power.There was no way I could use it.
Hey Ann! Thanks for leaving your review with us! It sounds like you may have a short circuit in your compressor of the airbrush machine which rarely happens! We are glad we were able to get you assisted with a new replacement and extension for you to start your airbrush journey. If price is a factor, we can definitely tailor a payment plan for you!
I've yet to try it but packaging was good and delivery quick.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Great thank you! Works good, might get a little darker shade
TYSM for reviewing your experience!
Love the product. Just wish there were more choices for blush & eye shadow, the was totally no mascara. Product made in USA, order is received fast.
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Ok. So far the product covers well but I do not like the finish. It makes my face dry; I had to mix two together
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Ordering was fast and easy and it arrived on time and was so simple to apply makeup
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
It's real new ro me for makeup, and testing it out to the fullest. So far I am trying to get used to it, but it is easy and useful.
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
It's good and easy to use and easy instructions. But don't mind using it.
Thanks so much for leaving your feedback with us!Let us know if you have any questions! We’re here to help!
My experience was good, but the foundation was off twice, so I won't be ordering again.
Hey Kashana! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I love what I got. The make-up is a little light but other than that it's amazing.
Thanks for leaving your feedback with us! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving your review with us! Let us know how it turns out!❤️