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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Keeps getting higher price as you go. I am going to at least try this product. Tried the product, I did not care for the texture feeling on my face. Returning the product seems impossible. Still working on that.
Keeps getting higher price as you go. I am going to at least try this product.
It was a great experience, as Jesus was very friendly, courteous and knowledgeable.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
I know that once I/we have a chance to use the product we might be better prepared to leave a review.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
First time i spray on my hand it dried quicky after brushing it with the brush, i tried on my face and it was a match. Im still trying it out to see if im going to really like it.
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
Was able to make it better. It was not the shade I needed but I made it work. Thanks
Thank you so much for reviewing your experience and sharing the love! ❤️
It was okay. Took longer to be delivered and i am not sure if i want to keep it.
Hey Lynette! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Nice products, although I do find it can be somewhat drying on certain areas of my face. No directions on how to use the serums.
Hey Shari! Thanks for leaving your review with us! When ordering the system, we disclose what comes in with your starter pack as well as the ingredients listed underneath when viewing the product. Let us know if you have any questions - we are here to help!
Still need to open the package and try still working job wise. I want to take time using this product
Let us know if you have any questions! We’re here to help!
Hey Julie! We are so excited for you! Let us know if you have any questions - we are here to help!
I've only tried this product 2 times and I still don't get the effects that the videos show. My face feels tacky and my marks are not covered. My next step is going to be a phone call to see what I'm doing wrong.
Let us know if you have any questions! We’re here to help!
I am excited to start using this product to help my skin tone and get maximum coverage on my dark spots.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I was super excited when I received my order. The product felt amazing on my face and super lightweight! I quickly realized though that the color was super orangey even though I took the match test thing and that's what it recommended
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Everything came as you described.
I am looking forward to using this
New device!
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
I order something I have wanted for a very very long time and it never came
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Very complicated to start & use the old one was better!
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Was a little slow to arrive and the machine is louder than I expected but I do like the make-up
Hey Jessica! Thanks for leaving your review with us! Let us know if you need anything, we are here to help!
Very hard to use and my color don't match my skin. I would love to return the product.
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Does not cover imperfections at all. Too much water in foundation liquid.
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I am a senior.l had no idea that the product would be so involved. For a younger person the product would probably not be so overwhelming.
Thank you so much for reviewing your experience and sharing the love! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️