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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Leave your skin still looking fresh but flawless. This even looks good around my eyes. I feel like I do t need my concealer now. I may need a darker shade, but overall I would keep using this for sure!
I need a lighter color this one is to dark for me I love the primer and how foundation goes on I just need a different color
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Thank you for leaving your review with us! Let us know how it turns out!❤️
The color I ordered was not right. I called and spoke with Michelle and she is sending me a different colors to try. Fingers crossed all will be right.
Thank you Michelle!
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Product great delivery fast I just need to adjust delivery's I have too much product
Hey Edna! Thanks for leaving your review with us! So happy to hear you are LOVING our products! If you need to make any adjustments in your auto delivery - you can definitely give us a call, we are more than happy to get you taken care of!
The only thing I had an issue with was trying to locate how to see the color of the foundation on you to make sure it was a good match. I was unable to locate it.
Hey Deb! Thanks for leaving your review with us! We have a color matching tool on our website that you can use - it can easily match you to your perfect shade. We also have a makeup artist here who can color match you as well if the shades you chose in your trial doesnt match. Let us know if you have any questions - we are here to help!
Hello!
The color I chose doesn't match - it's too light.
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
It was easy as it says it was. I applied it the first time and it was a little difficult I applied it the second time and I got full coverage it was easy I love it I use it everyday now covers my bags my circles under my eyes people say I look better
Thank you for taking the time to review our product! ❤️❤️❤️
This is the third time I've ordered from Luminess as I like how the make up works for me. But as far as the sprayer goes I think I like the air brush alot better.
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Not good. Was told I would receive the pack within 3 to 5 business days. I did not receive until 11 days. I was out on medical leave and wanted to try the makeup for an event I was going to. Well that did not happen. I thought the airbrush wand would come with. Did not. Everything you have to pay for individually. Did not even receive a charger to power up. I did contact Customer service
Hey Alexander! Thanks for leaving your review with us! All standard delivery takes 1-2 business days for it to process and 5-7 business days for it to deliver. Looking at the order, it looks like the order was delivered at the appropriate time, and even delivered before the 5th day; we apologize if this was somehow missed but we take every action to ensure our customers are aware of the delivery time frames at checkout as well as giving the option to expedite. All orders come with a charger to charge the system and can be connected to any household adapter that you have or a computer!We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
The most Beautiful natural finish! Love this foundation!
Thank you for taking the time to review our product! ❤️❤️❤️
I just received this my 1st time using it and I loved it very easy to use my makeup looked great the cleanup was so much easier than brushes & even applying was so quick & easy im going to keep trying to see if it will be my new go-to so far I'm thinking it will be but let's give it some time this is only day 1
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Great experience! I have see your ads on TV many times and decided to give this Makeup Application a try. I suffer from a Serious Tremor Disorder and because of this it has made this type of Application difficult for me.
I sent a message through their website and communicated with 'Jorge', and he was more than understanding! I truly appreciated his help!
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Hey April! It was a pleasure speaking with you today and assisting you with your cancellation! We hope you would reconsider us in the future! Please let us know if you need anything!
Quick & easy. My only complaint would be there are too many offers to upgrade after I purchase the starter package.
Thanks so much for leaving your review with us! ❤️
I any completely disappointed with this product. It last about one minute then needs refilling. Colors are way off!
Hey Nancy! Thanks for leaving your review with us! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
What a great product, I am 60ty years old. I have a lot of red on my face. This covers it. It looks so natural. I have been looking for a makeup like this for long time. This will be my only makeup going forward.
Thank you
Tina
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
This question in stupid. It was great, as usual when I order.
Let us know if you have any questions! We’re here to help!
Email code disappear when you first signed up for email and the final product is not worth cost that requires 3 payments. Feel deceived and will be returning
Hey Doreen! It was a pleasure speaking with you! Let us know if you have any questions we are here to help!
Email code disappear when you first signed up for email
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️