On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Delivery was fast, all that I ordered was included. I have not had time to try the product yet.
My experience was very pleasant. The products arrived extremely quickly and I had no problems with the delivery. And once I received my package I was extremely satisfied.
TYSM for sharing your experience!Let us know if you need anything throughout your Luminess journey!
Easy process, great customer service and recommend!
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
The foundation color is off kind of thick and other shades are unavailable - wasted money!
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I have never used a product like this before but I can say I love it! The ease of it, the natural look. Great job!
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!
Unfortunately the shade is too light for my skin tone
Hey Jeannette! Thanks for leaving your review with us! It looks like you had previously been assisted with your previous order. We recommend consulting with our makeup artist who is live on Facebook right now who can help color match you! We have sent over her link - let us know if you have any questions, we are here to help!
Mike colors are never the same. I order the same in it never what I order.
Hey there LeeAnn! Thanks for leaving your review with us! Upon reviewing the account, it looks like different foundation formulas have been ordered with different colors. Please keep in mind the different formulas may not have the same color or finish as the Rose foundations being ordered. We have sent over your order details for you to view what you previously have gotten as well as a link to consult with our Makeup artist who is live on Facebook who can help! Let us know if you have any questions, we are here to help!
It is for sure something that you have to learn to do it's not a natural thing to hold down a button and swirl it around your face I noticed that I was getting more color in certain areas on my face versus others and when I look in the mirror I'm Orange so I don't think the color match is working for me but I'm very excited to be using it and seeing what it can do for my skin
Hey there! It was a pleasure speaking with you today and getting you taken care of with a color match and trial extension! We sent over our makeup artist for you to consult with on our Facebook live page. Let us know if you have any questions, we are here to help throughout your Luminess journey!
I am a little concerned as I ordered this on 4/5 I believe and I just got it yesterday when does the 14-day trial end? 14 days from my order date or 14 days from the date I receive it? I haven't even used it yet
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
So far so good I haven't tried it yet. Been studying all instructions before I try it.
Thank you so much for reviewing your experience and sharing the love! ❤️
Easy to shop with Paypal. Nice selection. Glad to see the spray on foundation set
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
My overall order was shipped fast, but I used it once and it looks a little yellow to me, but I'm going to try it again and see how it looks
Thank you for leaving your review with us! Let us know how it turns out!❤️
I am excited to see the results. I do not usually wear makeup but I have a wedding to attend and I want to look my best.
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Wonderful product, would love a little more coverage but a great product
We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Didn't know it was going to cost around 200.00 by time got paid for. Haven't even had time to figure out how to make it work. Everything set up on auto ship. Don't like that. Just beware b4 you buy. I called and told to wait to send back.
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Took forever to arrive and then it doesn't stay on very long.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Thank you for leaving your review with us! Let us know how it turns out!❤️
I've received the 30-Day Trial for Breeze 2. The Foundation shades were way too dark for me. During the ordering process, it did not ask any questions about appropriate shade for my skin. I am disappointed that I have to contact them to get a better shade which is "free" except that I have to pay for shipping (about $3). Now I will wait for 3-5 business days.
Hey Becky! Thanks for leaving your review with us! When adding the product to your cart - we ask what shades would best fit you by giving examples of top known celebrities to compare the shades to. After you place your order - we send a confirmation email going over your order details, as well as any additional information, including color match services that we offer if the shades do not fit. Let us know if you have any questions or concerns about the makeup - we are here to help!
We are so happy to hear you are loving your Luminess Products!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️