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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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1,662
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62,345 reviews

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Utah
1 review
0 helpful votes
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Great product
April 23, 2023

My new ultimate favorite foundation… it is so light feels like u don't even have it on … and it stays on all day. And the coverage is amazing. It matches my skin tone better than anything I've ever tried. I'm in love..

Date of experience: April 22, 2023
Delight T. Luminess Rep
over a year old

We are so happy to hear you are loving your Luminess Products!❤️

California
1 review
0 helpful votes
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Amazing foundation!
April 22, 2023

The most amazing foundation and primer I have ever used! Easy to apply and looks flawless!

Date of experience: April 22, 2023
Delight T. Luminess Rep
over a year old

You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!

California
1 review
0 helpful votes
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My Makeup Dreams Come True
April 22, 2023

Everything I thought it would be. Light airy & easy.

Date of experience: April 21, 2023
Delight T. Luminess Rep
over a year old

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Tennessee
1 review
0 helpful votes
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Would like to return, very one dimensional. Did not brighten skin, looked flat

Date of experience: April 21, 2023
Delight T. Luminess Rep
over a year old

Hey Shellie! We would love to help guide you on how to use your airbrush system and makeup! We have available makeup artists on our Facebook page who give amazing tips and tricks to get that flawless look! A member of our team will contact you shortly!

Ohio
1 review
0 helpful votes
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I just found out the price. That was a shock. Return info needed.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 21, 2023
Delight T. Luminess Rep
over a year old

Hi Jacqueline! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️


It took no time at all to order
April 9, 2023
Previous review

It took no time at all to order. The items were explained thoroughly.

Date of experience: April 8, 2023
Arizona
1 review
0 helpful votes
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Easy
April 21, 2023

It was easy to place my order just waiting for my product a little longer but not too bad

Date of experience: April 20, 2023
Delight T. Luminess Rep
over a year old

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

New Hampshire
2 reviews
0 helpful votes
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Not for me
May 21, 2023

I've been looking for a new foundation or skin tint that won't settle in my lines, etc. I had high hopes for this but it just didn't work like I'd hoped. It may be great for others but it's a hard pass for me.

Date of experience: April 20, 2023
Florida
1 review
0 helpful votes
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Luminous
April 20, 2023

It was perfect it went on smooth I love it would recommend it to all women

Date of experience: April 20, 2023
Delight T. Luminess Rep
over a year old

We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!

Alabama
1 review
0 helpful votes
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Feather like Finish
April 20, 2023

The primer smells great. The foundation is light coverage. So far no complaints.

Date of experience: April 20, 2023
Massachusetts
1 review
0 helpful votes
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Let Down
May 20, 2023

The product wasnt what I wanted. Now Im waiting for them to let me know they received my product back.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 20, 2023
Delight T. Luminess Rep
over a year old

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Canada
1 review
0 helpful votes
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Thankful
April 20, 2023

After ordering online several times, with other companies, I was skeptical that I would actually recieve the order, but it arrived, true to their word, and in a very timely manner. I was impressed with everything I got and even a couple of surprises I was not expecting! Thank you!

Date of experience: April 19, 2023
Delight T. Luminess Rep
over a year old

Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!

North Carolina
1 review
0 helpful votes
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Amazing product
April 19, 2023

This is by far the best foundation I have ever used. Not Cacky the shade was perfect. All around amazing. I will only be using this in the future.

Date of experience: April 19, 2023
Delight T. Luminess Rep
over a year old

We really appreciate you taking the time to share your experience with us.

West Virginia
1 review
0 helpful votes
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Awesome
April 19, 2023

I love it, I love the old Air sprayer I had from you guys too this one's better it's awesome I'd love to primer the concealer the foundation and the new serum stoves or to die for I've used it for 2 days and already noticed pretty good difference covers up on my blemishes I just turned 56 and got these big pores and every time I put foundation on I looked worse with the air sprayer awesome sauce

Date of experience: April 19, 2023
Delight T. Luminess Rep
over a year old

We are so happy to hear you are loving your Luminess Products!❤️

Arizona
1 review
0 helpful votes
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Haven't used it yet
May 19, 2023

Was going to send it back but will keep it but do not want anything more like the monthly or whatever they send out which is added to more payments. Have what I got and need nothing more. Thank you

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2023
Delight T. Luminess Rep
over a year old

Hey Gayle! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Mississippi
1 review
0 helpful votes
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I have not use the products just yet but I'm excited to.

Date of experience: April 19, 2023
Delight T. Luminess Rep
over a year old

You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Texas
1 review
0 helpful votes
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Excellent
April 19, 2023

Nice and easy. No problem with the company right now this my first time. We will see later in the future how the experience is for me.

Date of experience: April 18, 2023
Delight T. Luminess Rep
over a year old

We really appreciate you taking the time to share your experience with us.

Texas
1 review
0 helpful votes
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Don't know yet
April 19, 2023

I haven't had a chance to use it yet. Will be giving it a try soon.

Date of experience: April 18, 2023
Delight T. Luminess Rep
over a year old

Thank you for leaving your review with us! Let us know how it turns out!❤️

Arizona
1 review
0 helpful votes
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Too new.
May 19, 2023

Just received. Have not tried yet.
Will let you know how it works

Date of experience: April 18, 2023
Delight T. Luminess Rep
over a year old

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

California
1 review
0 helpful votes
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Order
April 18, 2023

Great! Easy sight to use. This was a great experience.

Date of experience: April 18, 2023
Delight T. Luminess Rep
over a year old

Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Florida
1 review
0 helpful votes
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Simple
April 18, 2023

Excited to try something new! This product seems like it will be awesome for my complexion.

Date of experience: April 17, 2023

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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