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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Pleasant experience. I like the product, I'm just interested to see how long it lasts before I run out of it.
Haven't tried yet but can't wait to try it may try today if I feel like it
! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
To much work. Took forever to dry. Not happy. To many options.
Hi Diane! Thank you for sharing your recent experience with us! We are sorry to hear that we did not meet your expectations! A member of our team will contact you to make things right.
The Person that assisted me was knowledgeable and courteous.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Been waiting to try this product when I tried it for the first time I didn't like the second time I used a little less and I love it thank you
#BestDecisionEver! You’re going to love it!
Nice and easy but the color does not match my skin - I need to return
Hey Louise! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
This is an amazing product. And a big step in the make of industry. I do wish that the foundation was a little more buildable, but you cannot beat the primer. It makes your skin feel like silk. And makes the foundation last twice as long..
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
Wonderful products. Excellent quality. Noticeable difference from other brands.
We are so happy to hear you are loving your Luminess Products!❤️
Once I used Luminess for the first time I was overwhelmed with the smell of stale old lady perfume smell which thankfully went away after I had the foundation on for a little bit but it was very off putting at first. I followed the color matching quiz but it still doesn't match. Anywhere I have dry patches on my face, it emphasizes those spots which is very embarrassing. I appreciate that they do a free 14-day trial but I will be returning the product.
Hey Lavin! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Not only did I find a good match as far as the foundation but the Airbrush Breeze 2 is Awesome and every woman should have one.
This warms our hearts! Thank you for being the best part of Luminess!
I actually haven't had a chance to use it. I love the packaging. I love the ease of the application of the foundation I'm Native American and normally don't wear foundation but I'm recently divorced and getting back out there so I wanted to purchase a good product and your presentation caught my eye, so maybe I can give you a review in a few weeks once I stop working so much
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
We are delighted to hear our product is working for you!
I received my package. It was in good condition. All parts are in tact and we're sealed appropriately
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I used to hate wearing makeup because of how heavy it was on my skin. I did not like walking around knowing it was there. I love this product because you forget it's on! It's so light weight with an easy application. I only gave 4 stars because the shade I've received could be lighter! Don't sleep on this company, ladies!
Hi! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!
Easy simple fast to place order.I am so happy I decided to try the airbrush found!tikn. It's so good. Better than my more spendy one
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
This airbrush foundation is the easiest foundation I've ever applied. Just takes a little bit and goes on flawlessly. Buildable coverage. Mine stays out all day. I really do love it!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Wonderful!perfect match! So happy I decided to get the product!
Thanks so much for leaving your review with us! ❤️
I havent tried it yet but I'm sure it's going to look great.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I like the offer to try it before paying full price! Easy process. I think it goes on smoothly and feels silky. I thought it would cover up and blend a little bit better based on the advertisement. Covering up any blemishes, dark spots or pores. I just started using it, so I think I need a little more time to get the full experience!
Thank you for leaving your review with us! Let us know how it turns out!❤️
Love the product but it doesn't match my skin tone
Hi Nicole!Not to worry - all of our trials comes with a color match guarantee!A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤