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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Got the wrong shade! The picture looked darker than what I expected? The medium is to light for me so I need to return and get a shade darker
I was excited to get the product but the color is too light. I really liked the primer tho.
I like it but for the price it's not fantastic. I like the brush on type of the makeup. Price is too high.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
Perfect coverage that lasts! I will be wearing it on my wedding day!
This warms our hearts! Thank you for being the best part of Luminess!
Thank you so much for reviewing your experience and sharing the love! ❤
Very easy process. The 14-day trial is what caught my attention.
Glad you checed it out! Thank you so much for reviewing your experience and sharing the love! ❤
I saw lack of coverage and it took too much to try and cover and then I looked like an old lady with too much makeup on
Hi Cathy! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Quick, Easy ordering and receiving my products, and love them so much!
Thank you so much for reviewing your experience and sharing the love! ❤
Thank you so much for reviewing your experience and sharing the love! ❤
I love it but it's the wrong color please help me get the right color.
Thank you so much for reviewing our product! Glad we were able to get in touch with you to assist in using your Color Match Guarantee to try another shade!
Good product wrong color runs a little if you sweat too much
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
This product is great and the shade was a perfect match! I love the brush that came with my order also!
Thank you so much for reviewing your experience and sharing the love! ❤
I just received my luminess airbrush foundation. I love it! The foundation looks so natural.
Thank you so much for reviewing your experience and sharing the love! ❤
It's just not for me. I'm a very picky person when it comes to my makeup. My skin is light to medium and it's hard to find the right color to match my skin.
Hi Jennifer! Not to worry - all of our trials comes with a color match guarantee!A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!
I was very excited to try this as I prefer to have a very light and airy coverage. However It covered my freckles and created a caked look that I was not going for. Might work for others, but it was not the foundation I was hoping for.
Hi Alexandria! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Shade doesn't match my skin tone but I was excited about it and love the ease of putting it on
Thank you so much for reviewing your experience and sharing the love! ❤
I loved the color of my foundation but needed to change it a little. Wasn't sure how to contact you.
Thank you so much for reviewing your experience and sharing the love, glad to hear it was an easy experience! ❤
Quite easy thank you you don't even feel it blends so smooth covers face very nicely with all of my wrinkles at 78 yrs that's impossible
Thank you so much for reviewing your experience and sharing the love! ❤
Not at all pleased with makeup color. The color is darker than skin tone
Hi Ravonne! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Glad you liked the primer Tracey! And appreciate the feedback on the color. Keep in mind, all of our trials include a Color Match Guarantee as well!