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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Off the bat I clogged it with the velvet stuff that scared me but I figured out how to fix!
I got it the day after when it was to be here but that's OK. We hade a holiday.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Better photos would be helpful. Since this is my first time ordering, I wanted to try to match my undertones, but it's hard to tell with the current photos. I don't know if I should though lighter or darker because I've never use the product. We'll see!
Hi Brigitte!Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
Never received! This is a scam………………………………….….……;
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Hi Alicia! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It's very light and I love the way it feels and looks on my skin
Thank you for taking the time to review our product! ❤️❤️❤️
It's just pricey for me but I want more for sure I just am in limited funds and I want to get more I just do t know how I will be able to do so
Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Don't forget - for every $1 purchased, you earn 10 reward points that you can use at checkout!❤️
Great,smooth for all skin type,look young,and soft and not greasy,smell good,Number one recommended.
I am a spray customer for many years, I have now tried the brush and I like the spray better, I feel the brush method goes into fine lines and the spray method is lighter. I prefer the spray. But I love the product.!
We love the feedback! Happy to hear you are in love with your airbrush machine, and glad you gave the Spray Silk a chance! Just an alternative but always good to be sure! TYSM for spreading the Luminess LOVE! ❤️❤️❤️
Customer service helped my issue with return on one item.
Thank you so much for reviewing your experience and sharing the love, we are happy you got the help you needed! ❤
I haven't been able to start using it yet but hopefully I will very soon.
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
Took longer than I expected but it was a good experience. I will be sending it back though because it is not the right shade.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
I have rosacea and dry skin so it's difficult to find a good foundation. Luminess felt light and didn't streak like some others I've tried. I wouldn't say it was flawless, but I'm sure on normal skin it would be!
We really appreciate the detailed and sincere feedback! Thank you so much for reviewing your experience and sharing the love! ❤
Easy to order arrived as stated in the ordering process. Haven't had much time to use it yet.
Thank you so much for reviewing your experience and sharing the love, can't wait to hear about your experience as you continue! ❤
The foundation looks yellow on I am not happy with that. It did not look it in the picture
Hello! We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a color match!
The color is too light so I'll contact customer service
The color I ordered didn't really match my skin tone.
Thank you for reviewing your experience! We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a color match.
Color was too dark for me may need to retake quiz.
The quiz made it easier to find my match.
I'm sixty five years old and this makeup make me look even more amazing.
We love being a part of your natural beauty! Thank you so much for reviewing your experience and sharing the love! ❤
Transaction and order went smoothly. No over selling by representative. Just did what I asked for. I was going to cancel but he was very helpful with my issue that I stayed with luminess.
That's what we like to hear! Thank you so much for reviewing your experience and sharing the love! ❤
If I were going to order more make up I would definorder this again. It covers well and stays put for the most part of my busy day.
Thank you so much for reviewing your experience and sharing the love! ❤
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️ Let us know if you need anything throughout your Luminess journey!