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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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62,344 reviews

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Virginia
1 review
0 helpful votes
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Still in process
September 23, 2023

Just received my package. I have only used it twice. Looks good on me. I like the idea.

Date of experience: September 23, 2023
Pennsylvania
1 review
0 helpful votes
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Neat packaging
September 23, 2023

Yes, it was silky smooth but the coverage was not full. It didn't do what I expected.

Date of experience: September 23, 2023
Delight T. Luminess Rep
over a year old

We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!

North Carolina
1 review
0 helpful votes
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My experience
September 23, 2023

I'm not liking the makeup. It's not my color. I will be sending it back.

Date of experience: September 23, 2023
Delight T. Luminess Rep
over a year old

We would love to help you with this! We have a 100% color match guarantee and one of our representatives will contact you shortly.

Ohio
1 review
0 helpful votes
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Customer Service
September 23, 2023

Called about a mistake on my order and the gentleman I talked to was very helpful

Date of experience: September 23, 2023
Delight T. Luminess Rep
over a year old

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Tennessee
1 review
0 helpful votes
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New customer
September 23, 2023

Easy to order but initial trial need more directions

Date of experience: September 23, 2023
Delight T. Luminess Rep
over a year old

We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!

Florida
1 review
0 helpful votes
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Love
September 23, 2023

Having my free trial right now and am in love. I wore it to work a very long and hot day and finally get to slow down this evening to do my usual touch up, thinking I'm probably a mess by now and was so surprised when I saw I'm still looking pretty fresh! My eye makeup is a different story but my base hadn't creased, sweated off or faded. Still looked great

Date of experience: September 22, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

North Carolina
1 review
0 helpful votes
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Luminess
September 23, 2023

The product is smooth goes on very easy and doesn't settle in fine lines.

Date of experience: September 22, 2023
Delight T. Luminess Rep
over a year old

Thanks so much for leaving your review with us! ❤️

Utah
1 review
0 helpful votes
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Feedback
October 23, 2023

It feels Cakey, poor coverage and trransfers on everything o touch like my phone is always covered in foundation any time I answer the phone. Super bummed about it overall and difanatly does not feel velvety.
I so wanted to love love this.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2023
California
1 review
0 helpful votes
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No impressed
October 23, 2023

I am a firm user of the airbrush hand held the first one I love it however this one wrong color just didn't like it I will continue to use my old airbrush hand held system with my 120 foundation I will be sending it nack

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2023
Delight T. Luminess Rep
over a year old

Hey Sonia! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Arizona
1 review
0 helpful votes
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Loved the makeup and the price
September 22, 2023

Love the eyeliner and lip stain, the color is great and the quality is great. Also liked the price!

Date of experience: September 22, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Texas
1 review
0 helpful votes
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Color
October 22, 2023

I chose the wrong color. I need to exchange it and get a darker shade

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2023
Delight T. Luminess Rep
over a year old

Hi Glenda!It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

North Carolina
1 review
0 helpful votes
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Perfect match, LOVE IT!
September 22, 2023

I have been wanting to try this for years. I use to use something similar from another company but cost to much.
It's easy to use face feel great without the caked makeup look. The shade I chose matches perfectly.

Date of experience: September 22, 2023
Delight T. Luminess Rep
over a year old

We are so happy to hear you are loving your Luminess Products!❤️

Iowa
1 review
0 helpful votes
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I love how easy the application is
September 22, 2023

Luminess is easy to use, quick application with a beautiful, even finish. I love how the product does not come off on my clothes, its like wearing my skin!

Date of experience: September 22, 2023
Delight T. Luminess Rep
over a year old

We are so happy to hear you are loving your Luminess Products!❤️

Texas
1 review
0 helpful votes
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Luminess Review
October 22, 2023

The Luminess experience has been great; however, I am not satisfied with the makeup. The spray gets everywhere and does not create the clear matte finish that I really wanted and expected. I do love the serum that was in the package, but overall do not feel that spending the amount of money that is required to continue with the Luminess package is worth my while. The experience throughout dealing with Luminess was terrific. The package was shipped out quickly and packaged very nicely. I wanted so badly to love the products but just do not. And I do not think that the color was the greatest on me. It also seemed to make my face shine, which I do not like. Made it look oily.

Date of experience: September 22, 2023
Delight T. Luminess Rep
over a year old

Hi Jennifer! We can assure you our Airbrush Spray foundation is not made to provide an oily look- All of our makeup is designed to work for all skin types. We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!

Georgia
1 review
0 helpful votes
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Even though I was sent the wrong color with the kit, I tried using it just to see how it worked. Decided to just stick with what I know. There was no pressure to try again with correct color.

Date of experience: September 22, 2023
Delight T. Luminess Rep
over a year old

Hey Vivian! We would be happy to look into your concerns further to make sure your account is handled to your satisfaction. A member of our team will contact you shortly.

Illinois
1 review
0 helpful votes
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Wrong foundation color sent
October 22, 2023

Additionally items I was charged for & did Not order

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2023
Ohio
1 review
0 helpful votes
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Lumpiness is Wonderful
September 22, 2023

Luminous is generally it cover perfect and it's so soft to wear

Date of experience: September 21, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

California
1 review
0 helpful votes
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Need RMA
October 22, 2023

One of the skincare products was leaking and the bottle had nothing left. The inside of the box was wet.
Today, for the first time, I tried to use it. But the Breeze power button does not work as it says. There is no way to set up for the 1-Speed. It automatically goes to 2- Speed no matter what I do. Maybe because the air blow is too strong, the 8-roppes was gone very quickly and I needed to put another 8-droppes x 10 times just to cover my face once. This product is defective and need to be replaced.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2023
Delight T. Luminess Rep
over a year old

Hi Jane! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

California
1 review
0 helpful votes
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Didn't receive the product
October 22, 2023

I was not able to try out the products as I never received the package

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2023
Delight T. Luminess Rep
over a year old

Hi Crystal! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Colorado
4 reviews
0 helpful votes
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Very good product
September 22, 2023

It cover's really good love the way it looks on skin.

Date of experience: September 21, 2023
Delight T. Luminess Rep
over a year old

We are so happy to hear you are loving your Luminess Products!❤️

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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