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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I ordered on a whim in the middle of the night. By the time the product arrived, I'd decided as a 73 year old lady who hasn't worn makeup in 20 plus years, I would not use on a regular basis.
So I received instructions for returning the package and have received a full refund.
Everything went smooth I would definitely recommend this company
Thank you for taking the time to review our product! ❤️❤️❤️
I need something with an spf. This foundation provides no coverage. I'm not sure what I'm doing wrong. When I wear my spf under the primer and foundation I can see my pores.
Hey Heather! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Wish I could purchase more than one bottle of Bulgarian Rose serum. I actually use it on my feet and it's amazing how much softer they are!
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Love the products and easy website to use!
Time after time I've purchased makeup online. I've never been as satisfied until I bought this brand. This has got to be the best stay on coverage for all day and night wear.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I havent gotto try the product yet but i am super excited and skeptical! So far though the delivery was on time so that is positive. The containers with the actual product in it are very small so not much product to tesg.
Thank you for leaving your review with us! Let us know how it turns out!❤️
I absolutely love this primer and foundation! It is so light on my skin, it covers imperfections and covers the appearance of my crows feet and pores. It is great for my mature skin. It doesn't cake up or look unnatural, it's a filter in a bottle! You have got a customer for life!
This warms our hearts! Thank you for being the best part of Luminess!
Love the application of primer and foundation. Unfortunately, caused me to break out.
Hi Kim! We would love the opportunity to investigate your feedback further. A member of our team will work with you to resolve your concerns as quickly as possible.
Spray is not even. Does not stick to skin. Also, color way off. Very disappointed in this purchase.
Hi Uvbi!It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Ordered online said it was delivered but it wasn't. Called in to get either a refund or new make up shipped. But at this point would rather have the refund takes way to long!
Kenitra! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I really like it! Waiting to see how long it lasts because it is a little hard to tell from the bottle.
Thank you for taking the time to review our product! ❤️❤️❤️
I'm so upset, my underaged child ordered the makeup not realizing it wasn't ACTUALLY free. The very next day, when she told me what happened, I emailed them telling them to cancel the order, i received an email back with them saying they'll get back to me... well... nobody ever did, and i still got the makeup... looking for a way to return it... and i see none! I'm ANGRY i don't want to pay the 50 for this tiny can of makeup.
How do I return and cancel? My wedding was canceled. I have major things to do. Please make this quick and easy
Thank you so much for reviewing your experience and sharing the love! ❤
Thanks looking forward to seeing it and trying it and looking my best
Let us know if you have any questions! We’re here to help!
It was an easy transition. I've been wanting to try Luminess for quite sometime now!
This warms our hearts! Thank you for being the best part of Luminess!
Love how smooth it goes on but I don't feel like it last all day. And it does rub off on clothing easy.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
The shade of the fountain was quite off. The airbrush machine sprayed patches on my face. It was the smooth and silky application like on the video. I will be returned this.
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Hi Heather! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
We are so happy to hear you are loving your Luminess Products! ❤
Fun to put make up on, light weight, great coverage
We are overjoyed to learn that you enjoy using your Luminess products.❤
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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