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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I think it doesn't spray but for a few seconds a d then refill too many times. I'll be returning probably.
We will see once I receive my order
The color that was matched is too dark so I won't be using it
Thank you for your review Christina! Keep in mind that we offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a color match.
I wish I could review it and give my honest opinion but I never received it.
Great doing business with them. I really like my makeup. Works as described. I highly recommend this product for anyone. Buildable coverage and goes on easy.
This warms our hearts! Thank you for being the best part of Luminess!
Easy to read instructions on how to apply. Product was lite weight and airy, but provided good coverage. The applicator tools were great and easy to use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
Easy to order. Did take a little while to receive but over all good
This warms our hearts! Thank you for being the best part of Luminess!
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
It's easy to use coverage is good. But for me I don't like how it looks. Will be sending back. Thank you for your trial.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
This product is amazing! Best foundation ever! Better than any other brand I've used.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I haven't used it yet. I haven't had time. Ihope it will be as it was advertised on TV. I didn't pay $19.95 as advertised, I ended up paying $69 +/-
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Color lighter than expected. Need to request a shade darker
Hi Lashanda! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best
I do not find the product is easy for me to use. Does seem to be of good quality.
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and happy to hear you had such an easy experience!
I love it but will want something darker thanks if it's possible
Hey Judith! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I ordered the cleaner, because if you don't use your cleaner then the sprayer goes bad fast.
We have some troubleshooting videos that you can view on how to do this process on our website or you can consult with our makeup artist to get a live troubleshooting step at this link: https://www.facebook.com/groups/luminesslive.
This product is very easy to use and it is very light on your skin.
Thank you so much for reviewing your experience and sharing the love! ❤️
Order delivery, and tracking updates, were excellent! Excited to try this foundation! Thank you!
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
It's a really good product I love it I really would recommend for other people to buy it
Thank you for taking the time to review our product! ❤️❤️❤️
Good so far, I have tried it once. It seems to be a smooth application
Thank you for leaving your review with us! Let us know how it turns out!❤️
I guess I didn't read closely enough because I thought the makeup was free when I paid the shipping. This was false advertising to say the least. I wasn't impressed with the makeup itself. I will be returning it back. I will have to pay to send it back, I didn't find this in the advertisement.
Thank you,Elizabeth Bowman
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adrian! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (: