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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Purchase was fast and easy, received my products in a very well sealed box.
Wish I did not have to pay shipping, I like my product. The blush dries upto quickly and I had to throw it away
Our Aerosol Spray “Try before you buy” foundation offer allows you to try it for yourself in the comfort of your home for 14 days risk-free! All you pay is shipping, After you FALL IN LOVE with it you will be charged the price of the foundation at the end of the 14-day trial period. Please let us know if you have any further questions, we are where for you!
It is nice, took some time to find my products but it was my first time on the site.
Always easy! Love these products. Using the skin care products has improved the appearance of fine lines and overall health of my skin
Outstanding Excellent. Awesome. Love Luminess all the way around.
Thank you so much for reviewing your experience and sharing the love! ❤️
I received my product on time and have no complaints
Thank you so much for reviewing your experience and sharing the love! ❤️
I think I chose a decent foundation tone. It matches pretty good with my skin to e but comes off very easily. When i put my phone on my cheek I can see alot of the foundation coming off.
All of our foundations are water based, since that is the best option when it comes to skincare. Luminess has been specially designed to meet the needs of all skin types (dry, combined, or oily) and tones and is made to last up to 18 hours. If you are looking for something more secure when it comes to being waterproof, we recommend checking out our Makeup Setting Spray which helps set makeup instantly leaving it waterproof, sweat-proof, and tear-proof. You can check it out by clicking on the link below.
https://www.luminesscosmetics.com/makeup-setting-spray/SL-200LC.html
Even though my first chosen shade a little lighter than expected, the glow that immediately illuminated my natural beauty eliminating all blemishes was breathtaking. I can't wait til I get the right shade in the mail. Oh by the way, my face stay feeling clean ALL DAY LONG
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I am not happy with my purchase. I have tried 2 different products and neither do what is advertised. My skin actually look's cracked and has more lines and just looks bad.
Hey Angela! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I'm not sure I care for the product much. The coverage isn't great and it feels kind of sticky and smells like something an old lady wears. Also, the makeup setting spray isn't the best. Even after it dries, my makeup still rubs off quite easily. However, the packaging was very professional.
We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!
We are so happy to hear you are loving your Luminess Products!❤️
Thank you for taking the time to review our product! ❤️❤️❤️
I keep trying to get in contact with someone via phone and email to return my order before I get charged and have not been able to. The one time someone answered the phone they didn't talk but you could hear people in the background in the call center. This whole customer service has been absolutely trash. If I get charged i will be so pissed off.
Hi Hailey!It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
So far I have have used once, I like so far need to use more to know for sure, will reorder darker next time if I reorder little too light
Thanks for leaving your review with us!Let us know if you have any questions! We’re here to help!
Very easy ordering. Polite and respectful of my needs.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Love the try before you buy and the color match my skin as I can tell so far
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
I immediately fell in love with everything! Makeup looks so natural but covers enough, and I love how easy it is to use. Only complaint I have is my brush started to fall apart too soon, but very affordable to replace. I've ordered twice and will continue to do so!
Thank you so much for taking the time to share your experience!
I accidentally purchased a $25 eyeshadow and when I called the next day to take it off the man lied to me and said that my stuff was already shipped out even though I never got my confirmation number or email and a week later is when it got shipped off cuz that's when I received my confirmation letter and email so overall experience is very bad I would give it no stars
Hi Lana!It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I can never find makeup that covers my red blotchy skin. I tried it for the first time and I am surprised that it covered my red/dark spots face.
After application, my skin did feel soft to the touch, which truly surprised me.
Hi Rebecca! You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!
Easy to order. I have no problems with the product
Thank you for taking the time to review our product! ❤️❤️❤️
Thank you for leaving your review with us! Let us know how it turns out!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for reviewing your experience and sharing the love! ❤️