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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I haven't had any yet! I haven't been able to use the product because death of my brother
I definitely like but I feel it makes me look a little too light toned. How would you change that if you want to do subscription
Thanks for leaving your feedback with us! All airbrush trials come with a one-time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
Looks like you're not wearing makeup. Its looks and feels good on your face not heavy at all!
Thank you for taking the time to review our product! ❤️❤️❤️
Maje up okay nothing I would order. Coverage was just okay. I like the applicator brush it was nice. I was not fond of the primer. This is not a product I would pay significant amounts of money for.
Hi Katherine! We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!
The trial run is quick and easy with the order. However, it doesn't have an easy timeline follow up system for the trial on when it actually starts and when you have to send the item back.
TYSM for reviewing your experience! We are always looking for ways we can improve! Rememeber your trial starts the day that you receive your product! Please, let us know if you have any further questions, we are here for you.
SO far enjoying my products. Packaging is a bit cheap and didn't travel super well, but the coverage is great.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Can not seem to get a live person to cancel order that did not arrive and will charge my card in 2 days
Hey Jason! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
This foundation was a perfect match! It feels like nothing is on my face. Coverage is amazing. My makeup lasted all day without fading,or creasing. I highly recommend this foundation. It will change your makeup routine forever.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I liked the quality and coverage but the color was off.
Hey Beverly! We have been trying to contact you over the past couple of weeks but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Just as I expected! I love the extras and the ease.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love the product received in timely manner and the makeup just goes in so beautifully!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love it! The color I ordered was slightly too dark but it was very light and airy,not cake like and beautiful coverage. I will definitely keep ordering the product.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I am trying to get hold of someone to return as color did not work
My auto shipment came on time with all that I ordered.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Everything went great when makeup arrived it was to dark for my skin.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I cancel but continue to get emails about an upcoming transaction
I got my package within a week. It was good customer service. The stuff works really good. The product is awesome. I will be shopping to get more.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Awesome and very easy order process and absolutely loved the coverage
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
These were not at all like the luminess lip color I had previously that lasted through out the day. Ver disappointing and will be returning. Don't know what changed with the formula or if the vinyl and chromatic
Light to medium coverage foundation which stains my hair. Maybe I chose a shade that doesn't suit me as I thought it would. No complains about the primer; it leaves a matte finish and covers my enlarged pores(nose area).
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Phyllis! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️