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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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Colorado
2 reviews
0 helpful votes
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Terrible Makeup
October 3, 2023

I purchased this makeup and it was the worst purchase ever! The color was hideous and they refused to refund my money. Will NEVER buy or recommend this product! Their customer service is horrible! I have never had trouble matching my color. This was almost white

Date of experience: September 3, 2023
South Carolina
1 review
0 helpful votes
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Flawless Coverage
September 3, 2023

Overall very easy choices and simple ordering process. I'm excited to try these products because I have heard great things about them.

Date of experience: September 3, 2023
Delight T. Luminess Rep
over a year old

Thank you for taking the time to review our product! ❤️❤️❤️

Texas
1 review
0 helpful votes
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Very impressed
September 3, 2023

I actually love that it looks so natural on my skin

Date of experience: September 3, 2023
Delight T. Luminess Rep
over a year old

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Illinois
2 reviews
0 helpful votes
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Wrong color sent
October 3, 2023

Color was way too light for skin, my color was sold out

Date of experience: September 2, 2023
Texas
1 review
0 helpful votes
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Satisfied with product and delivery
September 3, 2023

Had to use my Google browser because it would stall and freeze when trying to purchase through the Facebook app where I seen the offer.

Date of experience: September 2, 2023
Tennessee
1 review
0 helpful votes
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Lumpiness is great
September 2, 2023

It gives you a natural fresh face look. You can add more product if you want a more polished look. For everyday it's quick band easy to apply and It's a keeper.

Date of experience: September 2, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for reviewing your experience and sharing the love! ❤️

Texas
1 review
0 helpful votes
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I love it!
September 2, 2023

I love the primer, foundation and brush. I was skeptical about it when I first put it on because it was a little tanner than I thought BUT it actually lightened up a few minutes later to the perfect color. It is so light weight, very good coverage and not cakey at all. It looks so natural and stayed on for hours. It was still flawless after a sweet 16 in a very hot building. I also used it over my Kat Von D foundation for a full coverage one day and it still had an airbrush finish! I wore the primer alone to run errands and under the KVD fountation I loved it both ways. I told several of my friends about this stuff already. I will definetly buy this over and over again! I love it.

Date of experience: September 2, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Illinois
1 review
0 helpful votes
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I love the products
September 2, 2023

Went on smooth and accurate color. Loved the products

Date of experience: September 2, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Michigan
2 reviews
0 helpful votes
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Really God, no issues at all with shipping or delivery

Date of experience: September 2, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Ohio
1 review
0 helpful votes
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The shade I chose was so spot on. It is so lightweight on my skin and gives me great coverage! I found my new foundation!

Date of experience: September 2, 2023
Delight T. Luminess Rep
over a year old

We are so happy to hear you are loving your Luminess Products!❤️

Ohio
1 review
0 helpful votes
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So far so good
September 2, 2023

So far the foundation is a good experience. I breakout pretty easy with certain foundations and after wearing all day my face usually is shiny and oily looking. Thus far after 3 days of wearing the foundation I haven't had any breakouts and my face doesn't look too oily/shiny...just a little, which is better than other foundations I have tried. I will continue to wear the foundation and hope for continued positive outcome.

Date of experience: September 2, 2023
Delight T. Luminess Rep
over a year old

You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!

New Mexico
1 review
0 helpful votes
Follow Reanna C.
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If I can give this review a zero, I would! I have a full years worth of make up bottles that have never been used because luminess never sent me the airbrush unit. I've called several times throughout the year and every time customer service gives me a hard time. I was told in one attempt that they would resend me the airbrush, it never came! I called again to cancel, and the gentleman told me there were some thing wrong with the system so I would have to call back. I tried calling back, and the gentleman said there were no notes to cancel and no notes not receiving the unit, so I attempted to obtain the airbrush again and it never came! And for this last time calling they said there are no notes and wanted to charge me $189 to replace the airbrush when they're selling them on the webpage for $50 bucks. What a rip off! I am done with this company and I have over a year full of make up never used. I would never recommend them to anyone.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
Delight T. Luminess Rep
over a year old

Hey Reanna! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

New York
1 review
0 helpful votes
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Tone matching was off and despite all the communications made my card was still being charged

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
Delight T. Luminess Rep
over a year old

Hey Hadijah! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Arkansas
1 review
0 helpful votes
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Orange
October 1, 2023

I felt as the day went on it got oranger and oranger on my skin. I loved it when I first put on so I was disappointed.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
Delight T. Luminess Rep
over a year old

Hey Tonya! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Kentucky
1 review
0 helpful votes
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It was good
September 1, 2023

It's quick and easy to understand I would recommend it to my friends and colleagues to try this shopping experience

Date of experience: September 1, 2023
Delight T. Luminess Rep
over a year old

We really appreciate you taking the time to share your experience with us.

Tennessee
1 review
0 helpful votes
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Not happy
September 30, 2023

Really wasn't happy at all with the product. The hype didn't live up to expectations.

Date of experience: August 31, 2023
California
1 review
0 helpful votes
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Love it
August 31, 2023

I would definitely recommend the news spray on Luminess make up. I found it very easy to use and control.

Date of experience: August 31, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Georgia
1 review
0 helpful votes
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Love it!
August 31, 2023

I love the application process of the primer and foundation. My base is super smooth and flawless. However, the foundation gives medium coverage and my shades match was too light but other than that, great products!

Date of experience: August 31, 2023
Delight T. Luminess Rep
over a year old

Hello Felisha! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Massachusetts
1 review
0 helpful votes
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Product never received
September 30, 2023

I ordered the product for a free sample but was charged shipping and I never received it, I cancelled the order on the website so I am not charged. Hope this goes smoothly

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2023
Delight T. Luminess Rep
over a year old

Hi Tamara! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Missouri
1 review
0 helpful votes
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I was happy with the service
August 31, 2023

Everything was swift and to the point.I had no complaints with anything.

Date of experience: August 30, 2023
Delight T. Luminess Rep
over a year old

Happy to hear you had a great experience!Let us know if you need anything throughout your Luminess journey!

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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