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The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
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I purchased this makeup and it was the worst purchase ever! The color was hideous and they refused to refund my money. Will NEVER buy or recommend this product! Their customer service is horrible! I have never had trouble matching my color. This was almost white
Overall very easy choices and simple ordering process. I'm excited to try these products because I have heard great things about them.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Color was way too light for skin, my color was sold out
Had to use my Google browser because it would stall and freeze when trying to purchase through the Facebook app where I seen the offer.
It gives you a natural fresh face look. You can add more product if you want a more polished look. For everyday it's quick band easy to apply and It's a keeper.
Thank you so much for reviewing your experience and sharing the love! ❤️
I love the primer, foundation and brush. I was skeptical about it when I first put it on because it was a little tanner than I thought BUT it actually lightened up a few minutes later to the perfect color. It is so light weight, very good coverage and not cakey at all. It looks so natural and stayed on for hours. It was still flawless after a sweet 16 in a very hot building. I also used it over my Kat Von D foundation for a full coverage one day and it still had an airbrush finish! I wore the primer alone to run errands and under the KVD fountation I loved it both ways. I told several of my friends about this stuff already. I will definetly buy this over and over again! I love it.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Went on smooth and accurate color. Loved the products
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Really God, no issues at all with shipping or delivery
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The shade I chose was so spot on. It is so lightweight on my skin and gives me great coverage! I found my new foundation!
We are so happy to hear you are loving your Luminess Products!❤️
So far the foundation is a good experience. I breakout pretty easy with certain foundations and after wearing all day my face usually is shiny and oily looking. Thus far after 3 days of wearing the foundation I haven't had any breakouts and my face doesn't look too oily/shiny...just a little, which is better than other foundations I have tried. I will continue to wear the foundation and hope for continued positive outcome.
You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!
If I can give this review a zero, I would! I have a full years worth of make up bottles that have never been used because luminess never sent me the airbrush unit. I've called several times throughout the year and every time customer service gives me a hard time. I was told in one attempt that they would resend me the airbrush, it never came! I called again to cancel, and the gentleman told me there were some thing wrong with the system so I would have to call back. I tried calling back, and the gentleman said there were no notes to cancel and no notes not receiving the unit, so I attempted to obtain the airbrush again and it never came! And for this last time calling they said there are no notes and wanted to charge me $189 to replace the airbrush when they're selling them on the webpage for $50 bucks. What a rip off! I am done with this company and I have over a year full of make up never used. I would never recommend them to anyone.
Hey Reanna! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Tone matching was off and despite all the communications made my card was still being charged
Hey Hadijah! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I felt as the day went on it got oranger and oranger on my skin. I loved it when I first put on so I was disappointed.
Hey Tonya! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It's quick and easy to understand I would recommend it to my friends and colleagues to try this shopping experience
We really appreciate you taking the time to share your experience with us.
Really wasn't happy at all with the product. The hype didn't live up to expectations.
I would definitely recommend the news spray on Luminess make up. I found it very easy to use and control.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love the application process of the primer and foundation. My base is super smooth and flawless. However, the foundation gives medium coverage and my shades match was too light but other than that, great products!
Hello Felisha! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I ordered the product for a free sample but was charged shipping and I never received it, I cancelled the order on the website so I am not charged. Hope this goes smoothly
Hi Tamara! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Everything was swift and to the point.I had no complaints with anything.
Happy to hear you had a great experience!Let us know if you need anything throughout your Luminess journey!
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


Thank you for taking the time to review our product! ❤️❤️❤️