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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This product is unlike anything I have ever used before. I love how soft my skin feels and it looks so natural.
The color was not a match. How do I try a different color
Hi Sherocka! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I ordered this hoping it would speed up my makeup process in the morning. My old foundation I've been using I have to mix with another because one is too light and one is too dark. I think the color I got with luminess is too dark. It makes me look orange. My family says it doesn't but I think they're just trying to be nice. So I'm not loving the color. I did order the skin perfector...can't remember the name something veil. It's amazing. If I had good skin I would use it and skip makeup altogether.
Hi Jennifer! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was the perfect match and love the feel of it. It's so light yet it covers all my blemishes.
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤
I received my order quickly. The product is just what I needed. I will order again
Hi Gerri, we are so grateful to have customers like you and look forward to working with you again in the future!
Love the primer & foundation but you lose way too much product when you spray it onto the brush. I would love it if there was a different way to apply
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Quick - it came well packaged, product seems great - unfortunately I have to exchange- fair is just to light for my sun tanned summer skin. Maybe will reorder fair in late winter as I pale out.
Hi Renee, your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
I was not happy with the color that I selected, but I have a message into the COLOR MATCH reps, so I am hoping they can help with a better color.
Hi India!It was a pleasure assisting you with your color match! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Color a bit like but beautiful. Shipping took too long!
Hey Crystal! Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
I do NOT wish to keep the make up, you can't even see it on my face. So cancel my order & do NOT TAKE ANYMORE MONEY OUT OF MY ACCOUNT!
Stefanie Lawrence
I was hesitant at first because I wasn't getting the higher coverage I was wanting but u just have to add thin layers at a time n it does give u that full coverage! I really like this product alot n the brush is fantastic Ithe only reason I didn't give a 5 star is I think it needs more moisturizer in the makeup a little to dry but other than that it's great!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
We are so happy to hear you are loving your Luminess Products!❤️
Good so far, just needed a color match and customer service was excellent!
Let us know if you have any questions once you receive it! ❤️
I haven't used it yet so I can't rate it y e t until I use it
Hi Shirley! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Product received. I am excited to give it a try! Thanks!
Hello Sandra! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️
I was very excited about trying Luminess. Unfortunately my color was a little off but I can say that it covers well. It felt light on my face and did good at hiding some imperfections. I also purchased the velvet veil serum they recommended. My skin looked smooth and it didn't look flakey or feel heavy. However I didn't like how easily it rubbed off on anything my face touched. When I answered my phone half my makeup was then stuck to my screen. My setting spray didn't seem to help that much either. It seemed after a couple hours I would need a touch up.
Hi Amber! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I felt it was a little heavier than my regular airbrush. Maybe I just need use it more
Hi Christa! We are committed to helping you find success using our products. We have experts who are available to assist you with your inquiries and provide you with training and techniques that will enhance your experience. We have two ways to help you as well. You may go live on Facebook with Heather https://www.facebook.com/groups/luminesslive, or you may contact our Beauty Experts at (800) 416-9981.❤️
Nice, expensive but do like it. Will use it once a month.
Hey Bernadine! Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Don't forget – every $1 purchased, you earn 10 reward points that you can use at checkout!❤️
Hello Eileen! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️
It's so light and perfect it's amazing I'm never going back
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️